William James Lanigan

2 days ago

Really friendly and helpful staff.i would highly recommend to friends and family.

PD&LA McAlister Limited

2 days ago

Great staff, great service, what more could you say

Sarah Hulme

2 days ago

I've been with Laurie Ross for years now n I have always been impressed with Service provided. Everything is explained to you in great detail. I've been very satisfied with my insurance!!!

Martin maguire

2 days ago

Wendy fraser

4 days ago

My husband and I have had insurance with this branch for yrs the staff are fantastic extremely helpful polite and have nothing is too much bother for them . There product knowledge is fantastic we highly recommend them

James Campbell

4 days ago

No one likes paying for their car insurance but as usual the staff at Laurie Ross Hamilton have provided a very competitive quote in very professional, efficient and friendly manner. Thanks again guys see you all next year.

joan benson

5 days ago

great service lovely welcoming staff great communication from the office

Shrikant patil

5 days ago

Very compitant at their work. Good in customer service. Happy i have given them a call.

John Kerr

5 days ago

I was quite satisfied with the people who dealt with me

Stephen Mcintosh

5 days ago

Scott Mcgarill

5 days ago

Staff always polite, cheerful and very proffesional. They always try there best to get you the best possible deal through the network of insurers they use and 85% of the time they do a great job, they take the hassle of taking your own time and effort searching the internet for your own deal, and if the can't get you the deal you want they don't hassle you, they just ask to call you again the following year with another quote. would and have recommended laurie ross to friends and family.

Paul Macfarlane

1 week ago

Fantastic service from Louise. Very polite professional and competent. Great service would recommend

NKK Asset Company Limited

1 week ago

James Baxter

2 weeks ago

Helpful and pleasant on the phone. Job done.

Shona Wardrop

2 weeks ago

As always, they go the extra mile. You really feel they care about getting things right for you

Alan Clark

2 weeks ago

Great service

Hugh O'Donnell

2 weeks ago

Very helpful staff. Explained what my likely options were, took all my details and when I returned an hour later had suitable quotes available.

David McCue

2 weeks ago

Very easy to deal with, pleasant and helpful staff.

Ann Purdie

2 weeks ago

First class as always nothings too much trouble do both my cars and home insurance takes all the stress of finding the best deals glad to be a customer of the Rutherglen branch of Laurie Ross

kevin straiton

2 weeks ago

Anon

3 weeks ago

Great service for car insurance and got me a good deal on house insurance.

Peter Wishart

3 weeks ago

Been a Laurie Ross customer for nearly 10 years and anytime I have had issues, I got nothing but 100% customer care. I would not use any other broker other than the brilliant staff and service at the Paisley office. Keep up the good work guys.

archie maciver

3 weeks ago

renewal dealt with professionally and with no fuss. excellent service.

Pat Angus

3 weeks ago

Have told a few people already about the great price and wonderful service

Mrs Rose Nelson

3 weeks ago

Very Pleasant and Professional Staff ,

William Boyle

4 weeks ago

Laura was successful in finding me competitive quote and low cost 11 mths payment plan for my van. I am happy to recommend her to anyone.

William Prentice

4 weeks ago

Price is paramount to me as a pensioner and Laurie Ross has always beat any other quote I have received.

Anne purdon

4 weeks ago

Yes I would highly recommend Laurie Ross because of the great service I have had from them

Colin Blackwood

4 weeks ago

Very helpful with any questions I had, would recommend to family and friends.

stewart forsyth

1 month ago

Carole Candlish

1 month ago

Laurie Ross, Hamilton, compared to online sites, always source the most cost effective, best value insurance products suitable for my needs and provide excellent customer service.

Richard Clark

1 month ago

Amanda was a star helped me with everything will use her again

robert mc donald

1 month ago

great service and back up if you need it ,allways time to discuss the finer parts of any policy, all there staff polite and pleasant to deal with, been with them 15 years + highly recommended ,

Jacqueline Stewart

1 month ago

Lovely staff. Friendly & easy to speak to & to do business with.

William Sodden

1 month ago

Great Service - sent me a renewal recommendation which I accepted. In and out in ten minutes when I renewed in person.

Earl McLean

1 month ago

Been with his branch for 15 years helpfully and pleasant

Canal taxis

1 month ago

Wendy worked very hard to get me a good deal

M&S property

1 month ago

Staff are very knowledgeable and get things done with professionalism and without any hassle. Extremely helpful in dealing with inquiries.Price for building insurance cove was very compatible , exclent service , recommended for all type of insurance.

Kenneth Hamilton

1 month ago

I had the pleasure of dealing with Laura McCafferty who over the period of a week and a half, had to find travel insurance for myself and my mum for our trip to Australia. As we both have medical issues it was proving expensive and sometimes impossible. But Laura persisted, seeking out new quotes again and again. She went the extra mile and found quotes for us which saved us hundreds of pounds. We cannot express how pleased we are with this fantastic service. I would recommend her and Laurie Ross to anyone.

Jimmy Rodger

1 month ago

Daniel Rodger was very professional and polite, and made the whole car insurance policy, very easy and understandable. Fast, easy and a great price, what else can you ask for?

David McKellar

1 month ago

Happy with service

Leeanne mcgill

1 month ago

Amanda was brillant very helpfull. Would definitly reccomend this company and be using them again.. thanks again!

Sarah Williamson

1 month ago

Very helpful and knowledgeable staff as usual

Ronald Lee

1 month ago

Staff are very knowledgeable and get things done with professionalism and without any hassle. Extremely helpful in dealing with inquiries.Well done the girls at Rutherglen branch.

personal

1 month ago

very good

47cabs

1 month ago

Staff are superb, especially Wendy, thanks for everything, you got a good team....

Jim hannigan

1 month ago

I was very pleased with the service I received.

e.macgowan

1 month ago

Everyone was great,no complaints since I started using L.Ross. very nice staff and always helpful.

e.macgowan

1 month ago

Everyone was great,no complaints since I started using L.Ross. very nice staff and always helpful.

Stanley Myers

2 months ago

The lady I spoke with was very helpful, and had been in touch with LV and had managed to get my renewal at the same price as I paid last year, despite changing my car last month. I was very satisfied with the whole experience. Thank you.

Maurean

2 months ago

I always find your staff extremely professional and courteous

Andrew Slaven

2 months ago

I always find your staff extremely professional and courteous

Ronald Gourlay

2 months ago

As always,you did very well

Gerry ross

2 months ago

A RATED ROOFS LTD

2 months ago

Great price for public liability but tried to give you more business with my van insurance but after giving in my details no one contacted me which was disappointing

William Haran

2 months ago

As usual Louise was able quickly to match up our requirements with the insurance company offering the most appropriate service and where there was dubiety she contacted the insurance company direct for my peace of mind.

Tam mcnamara

2 months ago

Laura done brilliant 👍

Paul brady

2 months ago

Des Connor

2 months ago

Very competitive rates, have other properties to insure in the near future. Hope they can come up with the goods again. Des.

Maureen Sommerville

2 months ago

Very efficient and welcoming

biniamin sarwar

2 months ago

had to wait a week but saved 700 from the cheapest quote I found . would definitely recommend

Robert Stowe

2 months ago

first class service would highly recommend to family and friends

Marion Devine

2 months ago

Martin Campbell

2 months ago

Great service, friendly and professional. Would definitely recommend.

David

2 months ago

Saved me a tidy sum on Gap insurance and wasn’t pressured into taking it unlike the dealership. Thank you for the service

John Nicol (@jnicol1888)

2 months ago

First time using this local family run company, they’re always very helpful, efficient and professional and provided an excellent level of service all round. I would highly recommend them. ⭐️⭐️⭐️⭐️⭐️

David /Glenaden / Inverclyde Taxis

2 months ago

Efficient, courteous, and friendly. Maureen took time to visit our office to advise on our needs and requirements in taking our business forward. All office staff are a pleasure to deal with.

Peter Christie

2 months ago

Wendy at the Shettleston Branch was very helpful nothing was a bother. No matter what staff answered the phone to you, they went the extra mile

Shahid Hussain

2 months ago

Very good experience so far, friendly staff ,helpful. I definitely going to recommend my friends and family. Thanks

Qadeer kayani

2 months ago

Excellent service ,very friendly and professional staff. I will highly recommend to friends and family. They managed to get me a very competitive prices. Thank you

Qadeer kayani

2 months ago

Excellent service ,very friendly and professional staff .I will highly recommend to friends and family. They managed to get me a very competitive prices.

James Ralston

2 months ago

Very helpfully

Andrew McLean

2 months ago

Laura was fantastic got me a excellent price for taxi insurance thanks laura

Martin Connor

2 months ago

Very much enjoying the local aspect of dealing with my insurance needs, Eileen and the team at Rutherglen offer a great service. I currently insure my car and van through Laurie Ross and will be looking at public liability insurance very soon

John mairr

2 months ago

Friendly and efficient service thanks

andrew hoggan

2 months ago

really good service

Libby fox

2 months ago

Staff in Rutherglen always go out of their way to help Thanks

Robert semple

2 months ago

The shettleston branch have always been pleasant and courteous with myself for the past 9 years they have always got me the best deal that's why I wouldn't go anywhere else for my car insurance.

Jim Russell

2 months ago

Great service first class as usual so sorry i forgot the very helpful young lady's name Jim

Paul Rety

2 months ago

Daniel was excellent in every way.

Diana Morgan

2 months ago

This year, as in previous years, I was really impressed with the staff at the Cumbernauld Branch. They are always pleasant to work with and show an attention to detail with focus on the needs of the client. Kelly, this year, went above and beyond to ensure I received the best product for my requirements. This type of service cannot be replicated online. Thank you! Well done!

June

2 months ago

Excellent service

Laura Curran

2 months ago

Fantastic friendly staff who are always patient and understanding with us. All paperwork is completed efficiently and correctly and this saved me lots of time from doing this as the branch have all my details. Thank you for all your hard work.

Izzy taxi

2 months ago

Very efficient friendly well done again

Mary Wason

2 months ago

Happy with everything

David reid

2 months ago

Very impressed with service from your advisor maureen.

Anne Ronerts

2 months ago

Staff provided a friendly, professional service and made the whole process easy and stress free. Particular thanks to Jackie for her effort in finding the right product for me.

Mr and Mrs J Kurth

3 months ago

very satisfied with the insurance arrangements. Thank you for your attention.

J Campbell

3 months ago

Have used Laurie Ross for a lot of years now. Have been in twice for car insurance and house insurance. Sarah dealt with it on both occasions. Very professional and helpful. Very satisfied with Laurie Ross.

William Haran

3 months ago

After my wife took out her policy with Louise I had no hesitation in doing likewise especially as the whole transaction was carried out highly efficiently and in a pleasant friendly manner;

guglelmo zanieri

3 months ago

Edith McIntyre

3 months ago

Fast, efficient and very reasonably priced. Would recommend your company to friends and family Thank you

Stuart Loftus

3 months ago

All business carried out in a friendly, efficient manner. Appreciated the effort to get the best options for our needs. Well done Laura.

William ohare

3 months ago

david webb

3 months ago

very helpful easy to deal with

Eddie Caird

3 months ago

No need all good and dealt with in a pro manner. Great. Laura .

Steven Hamilton

3 months ago

I have used Laurie Ross many times for my taxi insurance. Not only have you been the cheapest but the staff at the Paisley branch are outstanding. Very knowledgable, always prompt in calling you back, very friendly and the atmosphere in branch is second to none.

Angela Donnelly

3 months ago

All the staff at Patrick branch are always very helpful and knowledgeable.

A Liddell

3 months ago

Very helpful knowledgeable staff

Alan Robertson

3 months ago

Very helpful and professional when dealing with my insurance quote

S Javid

3 months ago

Very attentive. Good listeners. Good knowledge of what they are selling. Although calling back is on the decline. Very happy with Laurie Staff though!

p.bowman

3 months ago

Usual excellent service that I have come to expect from brokers who I have now used for around 8 years.

Ronald Grier

3 months ago

It was very easy to set up my taxi insurance with Laurie Ross, unlike my previous broker. Gillian was very helpful and friendly.

william mckillop

3 months ago

Gurjit Singh

3 months ago

I'm very happy with the service and staff. All staff is very polite. Thanks

Gina Townsley

3 months ago

Always friendly helpful and staff always do their best

Shahida ali

3 months ago

Valerie Nicol

3 months ago

As always excellent service. Thank you again

robert lindsay

3 months ago

started dealing with company about 2 years sgo. great staff very helpfull. got couple policies them and possibly be more in future. keep up good work

Mr M Roberts

3 months ago

Always very helpful

George Dean

3 months ago

The initial renewal notice contained an error, which I queried. The subsequent conversations and emails solved the problem quickly and efficiently. Sometimes mistakes allow companies to demonstrate how to resolve issues with good grace

William ross

3 months ago

Great price for house insurance, staff very friendly on the phone ,will recommend to friends.

Andrew Fawcett

3 months ago

Loretta Haran

3 months ago

Very pleasant and efficient and so professional in all aspects which made transfer of insurance from another company so simple. Added to all this, the quote was very competitive. You will probably hear from my husband in the near future

Davie morrison

3 months ago

Stewart Parker

3 months ago

Very professional service, all round good attention to detail.

Janice Simm

3 months ago

Helpful, friendly staff and wouldn’t go anywhere else. Always happy with quotes for car and house.

Red line taxis

3 months ago

Alan James Wylie

3 months ago

As usual, renewing my car insurance was made so much easier thanks to the execellent staff in the Partick branch. They did all the work for me and I just had to agree. I wish they could make the rest of my life as easy as this. Top class!

Fionna

3 months ago

Friendly staff. Perfect location. Outstanding customer service. Audrey was efficient, friendly and well informed. I was immediately at ease with her and felt my business was a priority for her.

sarah mclean

3 months ago

great service at the Hamilton branch, very friendly and helpful.

Frances Howson

3 months ago

Very happy with Laurie Ross, very competitive prices and lovely ,warm friendly and efficient staff. Would recommend them anytime.

Advanced Physiotherapy Services

3 months ago

Efficient, friendly and cost-effective. Delighted with the excellent level of service. Thank you

Davie morrison

3 months ago

Phil kerr

3 months ago

Very happy with the staff and service

David younger

3 months ago

Matthew hamilton

3 months ago

Kate Young

3 months ago

Excellent as usual

peter nyitray

4 months ago

e chapman

4 months ago

as always staff very good in all aspects of service would recommend them for all your insurance needs

joan benson

4 months ago

great company and great service always friendly and helpfull

Stephen Shaw

4 months ago

Fantastic Team at Hamilton that always go the extra mile..... First Class service

Catherine bruce

4 months ago

Very friendly and not pushie

andrew hoggan

4 months ago

really good thank you, in fife better service on phone

art windows and doors

4 months ago

great service , very efficient.

Paul Hastie

4 months ago

Great friendly telephone operator. Fantastic price for taxi insurance.

Muhammad yasin

4 months ago

Excellent service and also find a best quote.

David Clark

4 months ago

As youshall very good to deal with good reminder system,my dad is also with you which is fine by me.

James Bryson

4 months ago

Very quick and easy to deal with I got my insurance sorted without any problem staff where very helpful and polite

robert murray

4 months ago

good company

Joseph Docherty

4 months ago

Staff excellent 10 out of 10

Ian smith

4 months ago

Alison McGregor

4 months ago

Excellent service. Really took time to understand what we needed and recommended an insurer that could provide cover at a competitive price. Would recommend.

Peter Harvey

4 months ago

Rose Forster

4 months ago

Sharon Govan gave us an excellent service, very friendly and helpful.

George Bannerman

4 months ago

Been insured through Laurie Ross for years now but had a small accident a few weeks back, Sharon made things really easy and that's what we're all looking for as it's a bit stressful, Christine also made a follow up call to make sure everything had been set in motion. Thanks for the help. George.

Agnes Crossey

4 months ago

Have always found staff very helpful and efficient, will continue to use Laurie Ross. 😀

Tony Flannagan

4 months ago

Usual good quality service. Been with Laurie Ross for almost 13 years. No complaints whatsoever. Well done.

Colin Logan Heritage Executive Travel

4 months ago

1st class service from Eileen all the best Colin heritage🚐🚙😎👌🏻

shooshtarian

4 months ago

Kenneth Barnes

4 months ago

Excellent service as usual.

Hugh Gaffney

4 months ago

Always a pleasure and have always had excellent service from the girls at Cumbernauld.

john mcbride

4 months ago

very good service

James McRoberts

4 months ago

I have had many years of good service from this company and I would highly recomend anyone seeking Insurance whether car or home insurance to give them a call ... I was happy to re insure my car again with them. If you are unfortunate to have an accident they will help you guaranteed.

Anon

4 months ago

Robert Robertson

4 months ago

very helpful and very polite. Nice to have a face to talk to rather than a computer. very pleased

Giovanni Cecchetti

4 months ago

Efficient and friendly 👍👍👌👌

Caroline Waters

4 months ago

Good company to deal with. Very helpful.

Alan Craig

4 months ago

Quick and easy to renew.

Cliff Anderson/Properties

4 months ago

Very helpful and friendly, felt confident that they did their research and got us the best quotation.

Withheld

4 months ago

This was my first visit to your (or any other) company in connection with renewing my car and home insurance. I found the atmosphere in the office comfortable, hard working and sharing expertise. Gillian McNally was courteous, friendly and professional in her approach to helping me. I was happy to have the feeling of "Business done" when I left the office. 5 star rating. *This review was emailed to us and they asked for their name to be withheld online.

Emilie & Co

5 months ago

Great Service, Thank You.

Loretta mclean

5 months ago

Always very helpful, pleasant. Keep you informed.

James Ralston

5 months ago

Very helpful saved me money

Richard Cairns

5 months ago

I always get great service from Laurie Ross. I get the right insurance for me at a good price, and when I have to claim, they make the process simple and fuss free. Please note only deal by phone not sure which office.....

Maureen Myles

5 months ago

Great service as always Maureen and the girls always make me feel very welcome and give me the best advice and quotes for my business wont go anywere else .

Kareen

5 months ago

Fantastic service James was very helpful as always

ambassador taxis

5 months ago

Thanks, as always a great service

Anon

5 months ago

Dealt with Sarah in paisley branch she was very polite and give me a good customer experience my query was dealt professionally.

David Thomson

5 months ago

I got my house insurance with you. Louise and everyone was very helpful. She got it a bit cheaper than the original quote she was brilliant

george fullerton

5 months ago

Quick, competitive quotes, good networking to get best quote , cheery and profesional staff , well done 😊

Grahame Trainer Electrical Services

5 months ago

Excellent service from all staff every time I phone. It could be another branch than above

Robert martin

5 months ago

Excellent company and fantastic staff Friendly and efficient many thanks

IAN MCKECHNIE

5 months ago

Excellent service any issue no problem keep up the good work

martin maguire

5 months ago

I have dealt with this branch for many years and have always had friendly service and competitive prices for cars and house insurances.

David Fulton

5 months ago

As all the customer advisers were busy, so i was redirected to Partick branch (i think). Would just like to say Cumbernauld staff are always excellent an very courteous etc when dealing with them usually always direct with the Cumbernauld office. The transaction and experience was seamless and professional, but informal which was excellent. I will definitely recommend Laurie Ross as a trusted Insurance broker whom i will be dealing with in the future! Thanks

Elizabeth Balkwill

5 months ago

Have always used Laura Ross for car and home insurance have always been pleased with deals I have been given. Staff are all lovely and helpful. This year James has been attending to our cars and home insurance couldn't be more pleased . Thank you

Brian Murray

5 months ago

Excellent service as usual. Friendly staff, always helpful.

John Henderson

5 months ago

Nice friendly guy,and knowledgeable.please put some art on your very bare walls.

Donald Ross Residential

5 months ago

Denise

5 months ago

Amazing service as always

Alexander Faith

5 months ago

Staff are fantastic, always very helpful! 😀

David Doan

5 months ago

Nigel Goldsmith

5 months ago

Life is busy and complicated so having you remind me my car insurance is due is very welcome . Quotes (over 30 years?) are always reasonable , staff helpful and friendly . Never had cause to complain 😊

E White

5 months ago

Wendy Cooper

5 months ago

Excellent service. Staff are really friendly and go that extra mile without any hesitation. Would highly recommend for their expertise, efficiency and excellent customer service with a friendly smile.

Stephen bissett

5 months ago

Hamilton branch are very helpful & they have went out there way to try & get the best possible renewal price for my private hire insurance, which I am happy with.

Car insurance

5 months ago

Charles Speirs

5 months ago

Service second to none. Brill

Mahmood ahmed

5 months ago

Very friendly polite professional, understanding and patient. Highly recommend .

William friel

5 months ago

The staff on the phone were great and gave me all the help I required

Ronald Martin

5 months ago

Very prompt, helpful and attentive service and would recommend them to others.

Falcon Rental services ltd

5 months ago

Very helpful staff

Angus mccorquodale

5 months ago

Came up with the goods again and renewed with laurie ross again great service.

Les Cruickshank

5 months ago

I am was a long standing customer at the Maryhill branch and just renewed each year as they always got me a good deal. I have now just renewed at the Patrick branch for another year with Neil and his team.

William Wylie

5 months ago

Extremely satisfied thank you very much for all your assistance

Ian Armstrong

5 months ago

I've been using Laurie Ross for some years now and they have always made the process a hassle free experience. I would gladly recommend to all.

James Ralston

5 months ago

They got me a cheaper quote when I asked them a very good service

Naveed Ghani

5 months ago

Abdul Shakoor

5 months ago

Excellent service

Michael mcglashan

5 months ago

Perfect

John Devaney

5 months ago

It’s only my 2nd year with Laurie Ross but it’s been great service so far and a saving this year so that’s a bonus. Thank you for good service.

Angela

5 months ago

Excellent service, staff are always friendly and willing to help with your enquiry particularly Audrey in the East Kilbride/Rutherglen office. I would recommend them.

Owen McCall

5 months ago

Very knowledgeable in all aspects of insurance. I've been with this company for a number of years and would highly recommend them

Gordon Mcadams

5 months ago

I've been a customer with Laurie Ross for around 11 years and I've always been happy with the friendly service I've received. The prices and police's they provide are first class so I have no hesitation in awarding them a 5 star rating .

Rehman

5 months ago

All the staff were great and they got me a great insurance deal. I wouldn't bother checking else where I have great faith in this lot.

Gerry Smith

5 months ago

No problems, prompt service and good customer service from Craig.

A. Maguire

5 months ago

have been a customer of the branch for many years and always pleased with the level of service.

William macbeth

5 months ago

Hate the questions. However louise done well and called me when I had forgotten. All good.

Isobel Dickens

5 months ago

In renewing my car insurance since moving from down South, I was made to feel a new valued customer by Andy and Audrey. Many Thanks Isobel Dickens

John Brown

5 months ago

Helpful staff always keep me updated if I forget about my renewal always willing to listen if I have a query about a quote.

ARU limited - Jen Kennedy

5 months ago

Louise and Andy make dealing with Laurie Ross an absolute godsend. In this day and age with so many companies having mediocre or bad customer care, Laurie Ross rise above the rest. Always a speedy response and always a friendly, helpful manner. Keep doing what you do. Recommend to everyone who will listen.

david myles

5 months ago

great service from Maureen and all the girls at the Paisley branch go out of their way to make you feel comfortable and relaxed and always search for the best quotes available cant thank them enough.

John Barclay

5 months ago

Great service no sales nonsense or pressure. The staff were excellent and very friendly. The staff explained everything very well. I would not hesitate to recommend this company to friends and family.

Bill Speirs

5 months ago

Friendly & they did exactly as they said they would. Not the cheapest quote I got, but I felt I could trust them. Kelly helped me from start to finish.

Mary Jane Johnston

5 months ago

First class service and great advice.

Philip Burns / Mirren Taxis

5 months ago

Excellent service in Paisley branch no fuss all done in 15 mins

Helen O’Donnell

5 months ago

The staff members at Laurie Ross Cumbernauld are always on hand to give assistance and the insurance is still relatively competitive

Rosaleen Kelly

6 months ago

Such good support and advice. Knowledgeable staff, prompt service and saved me around £200 on Santander renewal quote for home insurance. Can't recommend highly enough!

Tracey Green

6 months ago

Staff very helpful & prompt service. Thanks

M.Drum Cleaning Services

6 months ago

Very friendly, courteous staff. Always on hand to help if there’s a problem. Would definitely recommend them.

James Russell

6 months ago

Been with the company a long time see no need what so ever to change

David MacLeod

6 months ago

Great service and very helpful staff. Would always go to this office first when looking for Insurance.

Janis Egan

6 months ago

Got a really god deal on my car insurance. I've been with Laurie Ross for years and wouldn't think about changing to anyone else.

Johnpaul coffey

6 months ago

Excellent service from start to finish i had 3 calll backs from the branch to help me get the best cover and deal for me very polite and helpfull staff nothing was to much bother to look into a five star service i could have got a slightly cheaper deal online but not the quality of service and personal touch that was provided aswell as the assurance of any claim being handled with one person from start to finish . Lovely staff in the branch the manager should be proud of the team at hamilton a first class team

Elizabeth McCarthy

6 months ago

Staff very helpful and good knowledge of product

Jon,Byrne

6 months ago

Simple and easy!.

Wull

6 months ago

Excellent ... got me a good deal and always easy to deal with the staff

Mark Totten

6 months ago

Stuart Simpson

6 months ago

As a BNI member, I recently approached Laurie Ross Insurance Brokers for assistance to insure my leisure vehicle, a Motorhome. My current insurers had withdrawn all of my NCB after they settled a claim in favour of a national bus company, where the bus collided with my rear end in a car park. I was not at fault but the bus company refused to release the onboard camera footage. This would have clearly confirmed liability. Laurie Ross claims to be “Scotland’s Personal Insurance Broker”. From my experience, I would agree that it was well worth talking to a "real person", instead of interacting with a machine to “Compare the Merkat” or getting “Confused.com”. Laurie Ross representative Daniel Rodger provided me with their best quote within the hour. It was a far better outcome than I had expected. I had been with the previous company for three for 3 years and previously held max NCB for over 20 years. Laurie Ross quoted equivalent cover at considerably less than my renewal quote so I was delighted! This experience has restored my confidence in the insurance industry to treat their clients fairly. Laurie Ross apparently also provides a full claims service. I hope not to require to use this during the next year! I would recommend Laurie Ross Insurance Brokers to people who need any form of insurance quote. "Skip the "Merkat" and talk to a real person." Stuart Simpson

Hugh Weir

6 months ago

Excellent work all round from the staff at this location

Gordon Mcadams

6 months ago

I've been a satisfied customer of Laurie Ross for around 10 years . The reason I stay with them is they always give you the best cover and price available .I also like the new office and friendly staff in Partick .I have given them a 5 star rating without hesitation.

Maureen Myles

6 months ago

Had the best experience possible with Maureen and the girls in the Paisley branch they are very professional in all aspects and friendly at the same time creating a very relaxed atmosphere and making sure that I felt very confident in choosing the right broker to suit my needs .Will definitely recommend Laurie Ross at the Paisley branch to anyone that I know who is looking for Insurance .Thanks again Maureen Myles.

George B.Duncan

6 months ago

Always a pleasure in the Hamilton Branch as the staff know me as a deaf person they go out their way to help with communication. I get good customer service with Lauri Ross. Thank you.

Henry Chiesa

6 months ago

Staff very helpful. Explaining the products in detail and answering any questions I had about the details of my insurance in a pleasant, polite and professional manner, without ever being condescending.

James McCall

6 months ago

Fast , friendly and efficient

Garry Kelly

6 months ago

Very friendly and efficient made sure I was happy with my insurance cover and was delighted with the price.

Kenny McLintock

6 months ago

It's a shame I couldn't give a 5 star but in 2 phone calls to 2 different members of staff neither of them informed me my taxi insurance wouldn't cover me if I wasn't a taxi any more! Despite this I couldn't fault anything else and I will continue to use them in the future, as I feel they do all that they can to find me the best deal.

Mirren Taxi

6 months ago

Been with lawrie Ross for three years now always found them very competitive and very on the ball when it comes to my renewal .Had no problems so far long may it continue.

Inverclyde Taxi / Glenaden Taxi

6 months ago

Very happy with efforts taken to reduce our policy costs, Maureen at Paisley took time out to visit our offices to explain what you are doing for our future renewals

John Lundie

6 months ago

Quality service from start to finish thanks 👍

Susan Cooper

6 months ago

Dave

6 months ago

Awesome service, the service was quick and super helpful and got me a sweet policy. Thumbs up to the branch

Ian Mcalpine

6 months ago

Couldn't be more helpful or courteous,a pleasure to do business with

Steven forsyth

6 months ago

Very good standard of service

mr j watson

6 months ago

Very good customer service and staff are always pleasant and very helpful

Mary Easson

6 months ago

Louise was extremely helpful in sorting out a problem regarding closing a previous claim prior to rearranging my insurance with a cheaper quote

Rose Galt

6 months ago

Pleasant and helpful staff as always. Weather prevented a face to face which I missed, but on the phone the same qualities were there.

Sarah Hulme

6 months ago

I've been using Hamilton Branch for years now and the Staff are very pleasant and always really helpfull no matter what time of day it is when i make enquires anout my car and even travel insurance i recently purchased.

Robert Carmichael

6 months ago

First time with you all been with a company for ten years and the difference in price was first class thanks . Welcoming happy working people when I went into shop and the professional service was great.

Angela Gilmour

6 months ago

I was very happy with the service provided by Amanda. I had been badly treated by another insurance company and thankfully she was able to arrange an alternative policy for me at a reasonable price.

William McCartney

6 months ago

Mauren the Manager was really professional at getting me a great deal on my Taxi insurance. Highly recommend this branch for any Insurance needs, and 5 Star consultation.

Gerry Brown

6 months ago

Excellent service, tried hard for best deal on our behalf.

Jon Byrne

6 months ago

Steve Reid

6 months ago

Very friendly efficient staff .dealt with setting up my policyin an extremly efficiant manner have recommended them to my taxi driver friends in saltcoats

Martin Keegan

6 months ago

Staff very helpful & informative , I would give a 5* rating at present

David Brown Clark

6 months ago

Very good you always contact us we’ll before due date . And deal with insurance in a professional manner.

Jamie

6 months ago

Very friendly and professional. Thanks

Jim owens

6 months ago

Glen

6 months ago

1st class service thanks

Ann

6 months ago

Very nice always find what suits me best

Michael Johnson Taxi Service

6 months ago

Pleasure to deal with very polite and friendly staff

Charles Colquhoub

6 months ago

I have always found the staff very helpful and never had any problems with the insurance products the recommended and I am always very happy with the price that they find. Wouldn't go anywhere else.

Alan jackson

6 months ago

James McNair

6 months ago

Service was excellent

Thomas Fairley

6 months ago

Very friendly staff, nothing too much hassle. Personal service and very knowledgable. Calls always returned or queries followed up. Would recommend 100%

George Lowe

7 months ago

I received a great service from Maureen who went the extra mile to get me an acceptable deal and restored my faith in insurance also Audrey who gave good advice. They also made a nice cup of tea, a really nice friendly staff and a credit to Laurie Ross.

David Muir

7 months ago

First class service and friendly staff. Very happy customer.

Allan Dempsie

7 months ago

Kelly and Gemma were both fantastic and I will recommend them both and your company to everybody who requires a policy. Very friendly and professional. Thanks

Aileen Mathie

7 months ago

Excellent service as always. Staff very pleasant and helpful

Brian Williamson

7 months ago

Maureen was amazing, nothing was any trouble, she got me two great deals.

Paul the Farmer

7 months ago

Having been a customer for a number of years I am more than happy with the service provided. Renewal times each year be they for cars or home are kept simple with the minimum paperwork generated. The brokers compare the market rates and based on their recommendation it"s simply a question of staying where you are or moving to an alternative insurer based on Laurie Ross "s advice and expertise. And for all other eventualities and questions they are simply a phone call away ready and willing to assist.

J Morrow

7 months ago

Always helpful, won't be beaten on price. Polite, good positive attitude. James forwarded a copy of my insurance to our legal dept. Thanks James

Izzy taxi

7 months ago

Great staff very polite

Richard Cairns

7 months ago

Excellent service as always

Denis McLaughlan

7 months ago

Robert Orr

7 months ago

Quick, easy and hassle free. Would recommend to anyone. Great customer service.

George Cochrane

7 months ago

Fabulous service from the Staff at the Shettleston Branch. Also got me a good quote on taxi insurance.

Margaret McCormick

7 months ago

Bill McKay

7 months ago

Always helpful with good insight. Polite and well mannered and best of all. Find you the best deals x BM

Jan

7 months ago

Louise helped us with our car insurance, which was more complex than usual this time round. The service was friendly, prompt and professional.

Alan Tolmie

7 months ago

Very easy to deal with and done everything to get us the deal that we wanted

A S Woodburn

7 months ago

Efficient service and well priced insurance policy

Bartosz

7 months ago

Great People. Very professional and honest. Doing business with them for last 3 years. Highly recommended. Thank you

Excelled

7 months ago

Excellent

robert mcdonald

7 months ago

As ive been with your company for over 10 years I think that says it all ,but even as the years have moved on and so have some of your staff, the new staff who handled my many insurances have kept up your high standards of care and professionalism,most of my 2018/19 policys now in place with the help of your competent staff,thank you all at Rutherglen branch. Robert.

Peter Gunn

7 months ago

Great price for taxi insurance and excellent service from James Gunn ( fellow clan member )

ANWAR SAULAT

7 months ago

Melanie Stevenson was brilliant. She helped me out sorting my insurance. She is good at her job.

Hugh McNaughtan MBE

7 months ago

Great service as usual Has been briliant over many years

Frank Collibs

7 months ago

Very good service was made to feel welcome and not rushed and got my insurance at a much cheaper price than on line will definitely recommend to friends and family.

David Cadden

7 months ago

Have dealt with the Shettleston Branch for the last 2 years. Great staff always willing to help. Would highly recommend.

Catherine Walls

8 months ago

Prompt and professional service

Maureen `Sommerville

8 months ago

Friendly and efficient.

Jean Young

8 months ago

Took out car insurance once again with Laurie Ross .Your better sticking to your local team as I have had bad experiences with online insurers. Stick with the best and helpful branch in Hamilton.

Christine Forsyth

8 months ago

Friendly, helpful and very efficient staff in the Cumbernauld branch

Gordon Reid

8 months ago

Great service

Bogdan Stefan

8 months ago

Excellent customer service

James wilson

8 months ago

As always excellent service from all at this branch; customer service great, telephone manner perfect, new documents through in post within 2 days of my call. Thanks again for all the help, have come to expect nothing less of the staff at Rutherglen.

Ian Moore

8 months ago

Everything n everyone in office first class, no complaints

Paul McLauchlan

8 months ago

Phoned to get quote Carol was very good, she was clear if details.

robert reilly

8 months ago

Always find them very helpful and polite and they keep me posted at all times

Ross Sales & Lettings

8 months ago

Great service from start to finish. Our fleet policy was set up easily and with the minimum of fuss. Would recommend without hesitation.

Steven Mclean

8 months ago

As I live abroad most of the time, dealing with you has been hassle free and it gives me great confidence I am in safe hands. Regards

Diamond Fencing

8 months ago

John Cummings

8 months ago

exalent service

Thomas Smith Grace Smith

8 months ago

Michael mcguire

8 months ago

As per usual, brilliant service cant fault anything,renewal was a breeze,been with this company many years now,very happy dealing with them,girls and guys always very freindly, highly recomend using,,

Peter Barrett

8 months ago

The girls always look after me and I know they are not just looking at cost but also quality and reliability of company. I am extremely happy with your service and will remain a customer for many years . Customer service is perfect. Telephone manner is perfect. Thank again for all your hard work in looking after me yet again.

John burns

9 months ago

Great and fast transactions, insurance was sorted in no time. Would highly recommend.

David Walker

9 months ago

Fantastic service very prompt response and professional

john frame

9 months ago

Dealt with Hamilton and cumbernauld, great service at both, very polite knowledgeable staff, only gave it four stars because I couldn't get parked at Hamilton.

Peter Mcmenamin

9 months ago

All done very professional and friendly service, would highly recommend.

Brian hutton

9 months ago

Laura was extremely helpful when renewing my policy as I am currently on holiday in asia..your service is second to none..thanks again BH.

Karen Blaney

9 months ago

I have been with Laurie Ross for years. Always happy with the service. Every member of the team you speak to is friendly, professional and always willing to help in any way. They always find me the best deal for my car insurance every year!

James Griffin

9 months ago

Very competitive quote and the staff very very friendly and helpful hey made the process easy

Frank craig

9 months ago

Meets all my needs regarding all insurance matters and very freindly staff

Steven Hutchinson

9 months ago

Zahid Hussain

9 months ago

Kevin Irvine

9 months ago

Great customer service, and fast response to understanding our company needs with competitive affordable rates We recommend highly

James White

9 months ago

Good customer service and competitive prices for renewing policy.

Tom Pagan

9 months ago

Very helpful and efficient I would recommend your service to family & friends

james lauchlan

9 months ago

brill all round very good and helpfull

Amanda Jones

9 months ago

Very helpful and got me great price and would high recommend

Derek glasgow

9 months ago

Great price quick and hassle free service

Robert Peacock

9 months ago

Always get a wonderful service regardless if in person or over the phone. Always the best deals around & that's why I recommend other taxi drivers.

Jean Young

9 months ago

Staff are particularly helpful.One who stands out is Daniel who helped explain something that I did not understand a year or two ago .But I'm sure all staff are the same.

o johnstone

9 months ago

friendly staff do what they can to help

Linda knox

9 months ago

Rose Galt

10 months ago

Lovely, friendly service ( Not treated as an idiot because I’m old). At least old-ish. Wouldn’t go to anybody else. Rose Galt

donald clark

10 months ago

wish every shop was like stress free glad I went in and got what I wanted will be back that's for sure I will tell my friends about it thanks again happy new year to ALL the staff only thing didn't like was music get CLEWSY on there thank again

Margaret Anderson

10 months ago

As usual service was 5 star i could get my insurance slightly cheaper online but i enjoy being personally. Taken care of and all the staff i have dealt with have been 1st class. I have been with them many years and would not change .

Earl McLean

10 months ago

John Hendry

10 months ago

Great help!

Peter Brown

11 months ago

Excellent service

Sharon Rossiter

11 months ago

Gina Townsley

11 months ago

Always friendly and very helpful always

Mark honthy

11 months ago

Always get great service and a good rate. First class.

Dan Thomson

11 months ago

Very helpful in every way possible service first class

Stuart Forrest

11 months ago

Maureen Watt

12 months ago

Martin maguire

12 months ago

I have been a long term customer and have always been pleased and satisfied with the service provided to me.

amrobehzad

12 months ago

Malcolm Brown

12 months ago

Very helpful and knowledgeable staff,nothing is a problem to them.

C duffin

12 months ago

Friendly staff very helpful

Steven

12 months ago

Local office, good customer service highly recommended.

Robert R

12 months ago

Great service ... Staff were friendly and knew the product they were selling.

Jill Wallace

12 months ago

I have always found the staff very helpful and efficient and nothing is ever too much trouble for them to find out for me! Many thanks and I'm so glad to come back to you again after a year with other insurances. Jill (you always know me as Margaret, but I'm called Jill, my second name)

Joyce McCready

12 months ago

Maureen was so friendly and helpful, nothing was too much. Best quote we have ever had in 28 years of being in the Taxi Business. Thank you

Beatrice townsley

12 months ago

As always excellent service friendly and helpful

Stephen Coyle

1 year ago

David Paisley

1 year ago

Excellent, Carol her usual friendly self

Dylan Mckelvie

1 year ago

Louise was just super helpful and the price was just cheap compared with other insurance companies i had tried. Am so glad i gave them a call. Try them for yourself, nothing to lose apart from your hard earned cash, to those other insurance companies!!!!

archie maciver

1 year ago

Staff were very helpful and efficient. sorted matters out without issue. phoned back when they said they would etc

Jason rae

1 year ago

Excellent customer service from Eileen who set up the insurance and from Elaine who provided the quote i have saved hundreds i would definitely recommend them and their team i will definitely be back next year

Graham Higgins

1 year ago

Excellent. Very clear and full I've tried with my enquiry for insurance with quite a niche product. All staff were very knowledgeable and helpful. I would most definitely recommend this business to everyone.

Kenny tough

1 year ago

Made very simple by Gemma

Mrs Rose Nelson

1 year ago

No fuss renewal Friendly Efficient staff,

David scott

1 year ago

Fantastic service for my taxi insurance and can't thank Laura enough for the price she got me

Mohammad Saddiq

1 year ago

Very pleased with the service as a new customer thanks

Lorraine Cooper

1 year ago

Christopher Ganly

1 year ago

Allan. Moore

1 year ago

Always Pleasant helpful chatty staff Really good service

Ewen Cameron

1 year ago

I have already introduced a new taxi owner to your company and policy for taxi insurance issued

PAUL COCHRANE

1 year ago

SERVICE WAS GREAT AND WOULDN'T GO ANY WHERE ELSE THANKS PAUL

Allan Kelly

1 year ago

i was happy with Laurie Ross insurance until i changed my insurance to another company , since i told you i was not renewing i have had 3 emails thanking me for renewing WHY ? . to be honest with you i dont think i would ever consider taking out insurance with you again .

James foley

1 year ago

Great service received from Louise in shettleston branch very professional

Ken Stewart

1 year ago

Ken Stewart

1 year ago

Catherine

1 year ago

Excellent service, friendly and helpful and I've been with them for years. Very competitive

jayne mckay

1 year ago

NEIL FROM MARYHILL BRANCH , HE WORKS REALY HARD , HE,S GREAT IF THERE IS SOMETHING ON POLICY, YOURE NOT SURE ABOUT CALL OR POP IN TALK TO NEIL HE,LL EXPLAIN IN A WAY TO LET YOU UNDERSTAND, I ONLY DEAL WITH DEAL , STAR RATING FOR NEIL FROM MARYHILL BRANCH 5 *****

William

1 year ago

I had a no nonsense quick polite and positive response to my enquiry on the cost of my renewal for car insurance leaving me with a slightly higher price than my online quote a price worth paying for a more personal service I felt ,so yes thumbs up from me.

Eric Crombie

1 year ago

Very helpful staff and excellent service

Ayub

1 year ago

Raymond hood

1 year ago

Renewed my van insurance once again with Laurie Ross as the price was fair and Laura who served me was very helpful!!!

William craig

1 year ago

Dont think the staff could have been anymore helpful

james mcgrane

1 year ago

Friendly staff. Not pressured into quick decisions . Helpful and informative. Clean and modern environment. Made to feel wanted .

Agnes Bambridge

1 year ago

I have car and breakdown insurance with you and the people I had dealings with were very helpful and I will be going soon to see about home insurance

Kenny

1 year ago

The 2nd year in a row i have used Laurie Ross for my taxi insurance and it won't be the last!! Very impressed with their service and professionalism. Keep up the good work!!

David Mccue

1 year ago

Helpful easy to deal with and very quick response. Highly recommended will return time and time again.

Sharon McGregor

1 year ago

I can't thank Louise Beith enough for all the help and advice she gave us trying to obtain contract insurance at the last minute. Went above and beyond to get us the correct and best cover possible. All done with a very friendly and knowledgeable attitude which makes a huge difference. Wouldn't hesitate to recommend thank you again Louise.

Allyson Coulter

1 year ago

Audrey is a joy to deal with and fixed our fleet policy with ease. It's much appreciated.

Janice simm

1 year ago

Been a customer for years now. Always have had excellent service, whether going into the office or via telephone. I have 2 insurance policies and always reminded in plenty of time when due. Best of all, hard work done for me. Wouldn't go anywhere else.

sarah mclean

1 year ago

Great service and friendly staff too. Always satisfied with the service.

Dermid Laughran

1 year ago

Thank you Daniel, James and not forget the wonderful Laura (the boss) who's has faithfully looked after not only our family but business needs for a few years now. Nothing we could say could possibly do justice to the fantastic professional service that we received over last few years would highly recommend this branch the company is only as good as the fantastic staff who run and promote these branches. Well done and thank you.

William nicol

1 year ago

I have various insurance cover from yous Service from your staff always great thanks

Mark Honthy

1 year ago

First class service as always.

David younger

1 year ago

Staff went out of there way on a good deal

Maureen

1 year ago

Good service, research and advice on policies; I have various policies with LR now. Reminder service is timely and helpful.

Franco dinardo

1 year ago

Competitive and a pleasure to do business..

David bclark

1 year ago

Very helpful and quick and informative,could reminder service.

Joe Docherty

1 year ago

Great staff Great service. Well done Regards Joe

Hunter

1 year ago

Always very helpful and efficient. We have several policies and have had first class service every time

George McMahon

1 year ago

Alan made buying car insurance very easy, give that man a wage rise and also a mention to Elaine, great to deal with over the phone and while we're at it, give Elaine a wage rise too. They deserve their 5 stars

Ronald Lee

1 year ago

Gordon

1 year ago

Always well looked after from Neil ,Kerry,Elaine , Allan and Anne (The dream team) nothing is ever a problem, Many thanks again

Money Wisdom Ltd

1 year ago

Great service

Joseph Docherty

1 year ago

Been with Laurie Ross a lot of years. never had any problems. The staff have been great. WELL DONE Regards Joe

Gerard Sherry

1 year ago

Any issues I've had regarding insurance has always been dealt with professionally and swiftly.

Grace Mc Donald

1 year ago

After dealing with LV insurance company due to a flood in our home on the 6th April our claims manager came on board only 3 weeks ago and the way Christine helped us and the service she gave us was amazing and Christine's customer care was first class. I would just like to say once again thank you so much from Alan and Grace McDonald

CRAIG

1 year ago

I WISH TO SAY A HUGE THANK YOU TO CRAIG FOR HIS PROFESSIONAL MANNER IN DEALING WITH MY ENQUIRY. I FOUND CRAIG ON SEVERAL OCCASIONS TO BE VERY FRIENDLY AND HELPFUL

Stephanie

1 year ago

Thanks to Claire! Who helped me get insurance for my scooter. I was having a crazy day and she managed to sort it all out for me. Really good service and felt comfortable and well looked after.

Wendy Paton

1 year ago

Thanks to Alan Campbell for help & advice re Building & Contents policy that I have just taken out. I had a query re several specific items re Contents which Alan resolved quickly & efficiently. Never used a Brkr. before & as I worked for a Large Ins. Co. for over 30 yrs. I do know what I am talking about. Many thanks

David

1 year ago

Been with them for years. When I got first quote this year nearly fell off my seat. Told them what I was quoted elsewhere. And they managed to get the insurance company to look again and came back with a better quote The service they provide is great and always a friendly welcome Thanks for all your help

Daniel Hodge

1 year ago

Good Afternoon I would just like to say many thanks to Melanie Stevenson for being such a professional, and for going above and beyond to help me with my insurance queries and even made telephone calls for me as I was unable to do so myself due to illness . I have been insuring cars and using public liability ins for many years and never received that standard of customer care. I have two cars which, when the time comes to renew their policies, I will certainly be using Laurie Ross. So once again Melanie many thanks.

Ian Eadie

1 year ago

friendly professional service

Roberto bernacchi

1 year ago

Yet again my first choice. That's why I've been with Laurie Ross for over 25 years. Great staff and service

Martin maguire

1 year ago

Been a customer for many years always had best of service.

James purcell

1 year ago

MAKE YOU FEEL WELCOME AND EVERY HELPFUL . ALWAYS DO THERE BEST TO GET UR PROBLEM SOLVED WOULD RECOMMEND TO ANYONE LOOK FOR INSURANCE ON CAR OR HOME NO HASSLE THEY DO THE WORK TO PLEASED YOU 100%

Agnes Dunn

1 year ago

The member of staff with whom I spoke regarding my house insurance was friendly and helpful and called me back promptly with answers to the particular questions I had asked

paul green

1 year ago

Very helpfull,excellent service,veryfreindly and explained all details .thanks.

Ryan

1 year ago

robert martin

1 year ago

Very happy with the service, excellent and friendly staff once again thanks

Stephen Cole

1 year ago

Great service, price and help from Nicky at Rutherglen Branch with my car insurance. Thank you Laurie Ross team!

William Ryan

1 year ago

Everything went through very smoothly with no problems at all thank you

Craig Buchanan

1 year ago

Very happy with the service and hope to continue insuring my taxi for years to come...its always a difficult time as the insurance costs are high no matter which broker is used but i am happy with the branch being relatively local to me and can speak to employees easily by phone or popping into the branch.

Frances mclaughlin

1 year ago

Staff always very helpful and courteous

Robert Graham

1 year ago

I dealt Audrey Morris at the Shettleston branch, she was very friendly and helpful, she was knowledgeable in the type of insurance I was wanting and found me a quote when no other brokers were able to. I will definitely be keeping in touch for my future insurance needs.

Raymond hood

1 year ago

Laura was very helpful!!

Gerry Leonard

1 year ago

Changed from John Patons this year simply because off the quote I received from Laurie Ross but I have to mention the staff being most helpful and a very professional attitude. Full marks to Laura,Amanda and Dan. Would highly recommend Laurie Ross. Gerry Leonard Hamilton TOA Taxis.

Jay Natesan

1 year ago

Pleased with the services offered. A special mention goes to Carol who is always knowledgable, patient and helpful when I have questions about the Insurance policy.

Sean Friel

1 year ago

Excellent service from very friendly and helpful staff, both face to face and on the telephone. I was however very disappointed at my last renewal. My renewal papers indicated a 40% increase in my annual premium. There were no changes to my circumstances. I had expected an increase of about 10-15%. It was only as a result of my own research and subsequent discussions with your firm that a revised figure was agreed. I feel that an increase of this size should have been spotted and acted upon before the renewal notice was issued.

George B Duncan

1 year ago

I have no problems with the staff they are very helpful to my and go out their way to help with communication when I had a wee accident. The reason is I am a profoundly deaf person and the staff know me by my nature and get on well. Also, I have no complaints when renewing the policies every year, I know they go out to look for the cheapest which suits my to my needs. Thank you. and keep up the good work.

Jacqueline mckinley

1 year ago

Absolutely delighted with the service I receive year in year out.

Jean Cameron

1 year ago

We have been insuring our business now for 5 years and find the service that we receive and professionalism of the staff to be excellent. The service we received from Stacy and Audrey on renewing our policy this year was much appreciated considering the time and effort required.

Louise Riddell

1 year ago

Very helpful service from the staff at the shettleston branch, very quick and effiecent at sorting my car insurance out.. would highly recommend.

ABUZAR SAJJAD

1 year ago

Great service.Very helpful. I am very happy being insurance with Laurie Ross

Paul Ashton

1 year ago

Great service from the rutherglen branch

Jim Russell

2 years ago

Very helpful staff nothing's to much bother

Robert Maiden

2 years ago

I have always received friendly and helpful service from staff. This year the quote was high but the girl I dealt with explained why and I really didn't want to go hunting around.

Thomas Bennett

2 years ago

I've been a customer of Laurie Ross for many years & I would not go enywere else as every year I get personal one to one attention to make sure my insurance is at a lower price then year before, that is looking after your customers. I just want to say thanks to all at Laurie Ross. Specially Laura for her professional & kind personal time for her customers Thank you

Michelle Pearson

2 years ago

Very efficient and friendly, knowledgeable staff.

Lawrence walker

2 years ago

Always great service and support from all your staff especially Amanda who is really helpful

Maureen Kelly

2 years ago

Great Service! Been with Laurie Ross for twenty odd years…had to leave last year due to lower quote from call centre insurance company. However I returned to Laurie Ross prepared to pay extra (if necessary) as I missed your ever helpful and personal customer service. Laura helped me choose the right insurance policy and at a great price! THANK YOU…its nice to be back :)

Susan McBride

2 years ago

Great staff at Shettleston. Louise was extremely helpful, did all she could to meet my needs, hence, my continued relationship, which I value a lot. All staff very happy to help. I really like that it is a personal connection you have with someone specific rather than just anyone, as you learn to trust them completely and know that they will do the best for you. Love Laurie Ross. XXX

Brady

2 years ago

Good customer service, friendly & efficient staff. Dealt with my renewal very well therefore I was happy to remain with Laurie Ross.

Gerry Brown

2 years ago

Dealt with Louise mainly on this occasion and she was very good and helpful.

Robert Black

2 years ago

Staff welcoming and made me feel at ease. 10/10

Gordon Reid

2 years ago

Five star service,what a team, always delivers a great service by Neil and the team Elaine, Kerry, Anne and the new members, Nikki and Claire. THE BEST about

Leanne mains

2 years ago

Excellent service and excellent staff at Hamilton branch. :-)

Jennifer Croft

2 years ago

The service received at the Hamilton branch was excellent. Quick service and no complications Would highly recommend

Denis McLaughlan

2 years ago

paul keir

2 years ago

Very good service ,efficient,really helpful dealt with Louise in Shettleston who was great.

Erik Sviatchenko

2 years ago

I was very happy to renew my insurance with Laurie Ross again. They give a great personal service and took time to really understand what I need and what is important to me and my family

Finlay Hill

2 years ago

Stacey was really helpful helping me gain car insurance as I haven't owned a car in a long time, she talked me through the policy and helped me out with any queries/concerns I may have had. Yours Sincerely Finlay Hill

Martin Maguire

2 years ago

You have provided all my insurance needs for years and never had cause for complaint.

brian martin

2 years ago

Good quality house contents insurance for low cost

James Morrow

2 years ago

First class service from Laura, she's great at explaining insurance jargon in taxi drivers language...thanks for your help Hamilton Branch James Morrow

West of Scotland Properties Ltd

2 years ago

We usually deal with Head Office or the Cumbernauld Branch and have always received excellent service for our corporate insurance.

Grace young

2 years ago

I would like to say that the staff were friendly and professional and very helpful

Mrs Carol Bennett

2 years ago

Excellent customer service from Amanda at the Hamilton branch. Highly Recommended. I will definitely recommend any friends and family. Also be transfering any other insurance policies when they are due to be renewed.

john bradley

2 years ago

First time in this branch 1st class service.

Marie Stewart

2 years ago

Fabulous service from Louise today. Will most certainly be recommending to my family and friends.

David Cadden

2 years ago

Phoned for quotation. Spoke to Louise got total professional service with the quotation that I was happy with. Would recommend the Shettleston Branch.

william aitken

2 years ago

Friendly,helpful and efficient service. good to do business with

Thomas Findlay

2 years ago

Laura was very helpful and knowledgeable. Excellent.

Gordon Reid

2 years ago

Great service once again,Neil and the team always do a great job for you. Sorry to see Linda and Wullie go they'll be a big miss, been part of a great team Hopefully the new additions will be as good

Keith Jamieson

2 years ago

Excellent service, good understanding and listened to my queries over my house insurance- thanks

Catherine Roberts

2 years ago

M Hilson

2 years ago

Professional reliable and friendly service

Roberto Bernacchi

2 years ago

I have been with this company going on 20+years. I always get the best advice and best quotes from staff. And staff can't do enough for you.

Brenda Carr

2 years ago

Thankfully they helped me out and got everything sorted for me at a competitive price I thank u so much 👍

robert reilly

2 years ago

excellent service.highly recommended very helpful and great staff

Shona Wardrop

2 years ago

A service second to none; they go the extra mile to help and all done with a personal touch that makes you feel they really take time to get to know you and what you need. I cannot say how good it felt to feel someone was listening and really trying on your behalf.

Catherine Gray

2 years ago

Charles Fullerton

2 years ago

The constant phone calls to remind me my policy is coming up for renewal are a bit tedious

Alan lamb

2 years ago

Happy with the price & girls always helpful

Margaret Boyd

2 years ago

Always pleased with the service and pleasant staff.

John Brown

2 years ago

Always efficient service.

David clark

2 years ago

Very good service always contact well before due date with a competive quote. I am happy with the people I deal with.

William Robertson

2 years ago

First class

Peter smith

2 years ago

Very helpful staff, courteous and can't do enough for you ,very much appreciated ,

Garry harper

2 years ago

Excellent. Was considering going online but staff were great and made everything easy. Very efficient especially Louise and manager Craig. If you keep staff same you will get my business & I will tell others about service really good.

Garry Harper

2 years ago

Shettleston branch are now more efficient, the staff be over backwards to help were I was considering getting it done online I now feel I'm getting value for money & you're speaking person to person

Kevin hanratty

2 years ago

Seem less service. Couldn't be happier

Martin Loch

2 years ago

Efficient and polite service at Hamilton branch hence my patronage over 10 years for my car insurance.

k geddes

2 years ago

Louise was very helpful and knowledgeable great customer service.

steven Hutchinson

2 years ago

Very happy with the service, office staff are friendly and helpful.

Dennis Marshall

2 years ago

Very helpful and friendly service. Very satisfied thank you.

Gerry

2 years ago

Great customer service Louise, Thanks. Would recommend to family.

gary wilson

2 years ago

Zahid Hussain

2 years ago

Brilliant customer services I'm very happy

Audrey

2 years ago

Good reliable friendly service

Richard Ward

2 years ago

I would like to thank Christine Boyle of the Claims team for all her help and support with my claim,her knowledge and expertise were obvious during our first conversation, she put me at ease and explained what the process would be.The time of getting my car inspected for repair to it being booked in, repaired and returned was amazing. I can't thank Christine enough. I felt a valued costumer from the outset. Thanks again for taking the stress out of the situation for me.

Ann Davies

2 years ago

Daniel was very nice & very helpful. I will be in again to see if he can help with my house insurance thanks Ann

Lynn shearer

2 years ago

Very pleasant to speak too

Shona ross

2 years ago

Gordon Reid

2 years ago

Usual high standards and good service From all at the branch

Paul Hinde

2 years ago

Stacy was the insurance broker how was dealing with my inquiry she was very easy to talk with but was very professional in the way she explained things which I thought was very helpful to me understanding my quotation, also sorted out thing in a couple of hours unlike other insurances that tried getting quotes off great service.

Mr D Cuthbertson

2 years ago

I found the quote,a bit high.AXA was giving me fool cover for £344.00.

Kenny Hamilton

2 years ago

Fast, friendly, efficient and courteous. My enquiry was dealt with by Louise and I am very pleased with the service afforded to me. I would recommend Laurie Ross to anyone who asks. KennyH

NAMAN

2 years ago

Good and prompt service, compatible quotes thanks 😀

Heather MacDuff

2 years ago

Speedy, efficient, gr8 service, no complaints here - thank u. Hx

Karen MacDonald

2 years ago

The staff at the Maryhill branch are great and very patient!! Despite being very slow to respond to them (my aplologies) they are always polite and thankfully have a good sense of humour... good customer service will always get my business!!! Thank you!!

Garry Rankin

2 years ago

william killen

2 years ago

Staff in the shop in Rutherglen helpful and friendly I been going to Laurie Ross for the last 30odd years and would recommend them 5 stars

Myra McKay

2 years ago

I have always received friendly and helpful service from staff. This year I did not renew my car insurance as quote was very high and I found better deal, but i went with house ins quote .

John strang

2 years ago

Fantastic. 👍

mark peers

2 years ago

Helpful and courteous staff members who are quick to provide answers in a friendly manner

Craig McIver

2 years ago

Helpful staff with a friendly professional attitude.

Steve Boyle

2 years ago

Renewing my policy was quick and straightforward. I've always had first class service from Laurie Ross.

Gill Marshall

2 years ago

Would have been a "five star" but recently I have had trouble getting through to the Maryhill office by phone. My calls have been put through to other branches (rutherglen and paisley) and the staff have been very helpful but it is frustrating when you have been dealing with one staff member at Maryhill and then cant get back in touch with them again.

Kirsty Pirie

2 years ago

I have never had fun discussing insurance before but Laura made the whole process very painless and thoroughly enjoyable! Very knowledgeable, very helpful and I would highly recommend your company.

Irene Monaghan

2 years ago

I'm a new customer with Laurie Ross having being recommended by my sister. The customer service I received from Katie was first class. She was very knowledgeable, professional and helpful and eager to obtain the best quote available for me ensuring that all my needs were included. I would have no hesitation it recommending LR and will be a returning customer. Many thanks.

Alexander Cross

2 years ago

The loveliest two girls to deal with in Laurie Ross Amanda and Laura, call them for good quotes and excellent service.

Gary Robertson

2 years ago

Fantastic service and excellent advice on the correct business insurance that I needed

Gary Robertson

2 years ago

Fantastic service and excellent customer service

Eliza Brown

2 years ago

My enquiry was dealt with by a lovely lady called Claire Riley , she got me a quote for house insurance that suited my needs , Claire made me feel at ease and did make me feel pressured into anything , I would highly recommend this company to anyone looking for insurance .

Paul Lawrie

2 years ago

Hassle free each year renewing my taxi insurance, now have wife's car insurance with Laurie Ross. Now been with you 6yrs and always find staff in any office very helpful and professional

Elizabeth Livingstone

2 years ago

Staff dealt with are proactive with requests Quotations given are always competitive Excellent customer service skills and whilst I don't want to single someone out, Kate is excellent

Malcolm Brown

2 years ago

Very helpful staff & very quick to set me up with car insurance for both our cars

Michael Cusack

2 years ago

Bernacchi

2 years ago

Always a great service. That's why I have been with you for over twenty years.

Frank

2 years ago

Great service from James and the staff in the Hamilton branch.

David b clark

2 years ago

Thanks for reminding me when the car insurance was due, your company has always found the best quotes for my family. Many thanks David.

G. Kelleher

2 years ago

Great service.

Gordon Reid

2 years ago

Great service as usual ,all staff very Good Linda,Elaine,Kerry,Wullie, and Neil. GREAT TEAM, BEST IN THE BUSINESS

james scott

2 years ago

Anne Purdon

2 years ago

I would recommend Laurie Ross because they are local and very Good to deal with I have came back to them after years of being away

Beatrice townsley

2 years ago

Lovely helpful staff with a friendly professional attitude wouldn't go anywhere else thankyou all x

Anna forde

2 years ago

Anne purdon

2 years ago

Yes I would recommend Laurie Ross anytime as I was with you years ago and never had any problems Local and excellent staff Thank you and keep up ur good work x

kevin

2 years ago

like to do business local cannot fault all the staff

John Cunningham

2 years ago

I have always been with Laurie Ross when I have a car their staff are friendly and very helpful John Cunningham

Abdul ashraf

2 years ago

Such an amazing service. Paisley office is full of professionals who have empathy and willingness to help find better deal.

Graham fraser

2 years ago

Gordon Reid

2 years ago

All staff very friendly, nothing is ever to much trouble and always get you good quotes Happy 😊 customer

david hamilton

2 years ago

I have had an absolute nightmare with the insurance company I am with but if it was not for your member of staff Christine boyle I do not feel I would have a satisfactory outcome she has been absolutely brilliant in her handling of my claim and cannot praise her enough totally professional from start to finish

Shahid iqbal

2 years ago

It's a worst coustomer service ever I have.no phone line working.no call back to to tell any result.its totattly horrible experience

Alice Turner

2 years ago

Excellent service from Willie who put up with my many phone calls and asking for several quotes for cars that I had my eye on. Eventually settled on a car and Willie had paperwork sorted in no time. All staff have been very helpful , courteous and polite at all times

Catherine Walls

2 years ago

Friendly and efficient service

Elizabeth McHendry

2 years ago

I have always had a great service no matter what I have had to change or require any information on, the staff are very helpful.

Elizabeth stevenson

2 years ago

Hassle free renewal. All points covered in a clear and friendly manner.

Norman Ayre

2 years ago

My original comments seem to have disappeared. I was just confirming my satisfaction following the successful completion of my car insurance with you. Being in my 85th year I realise that I will have to be careful on the roads, but at least I can relax and know that there is cover for a further year

Libby fox

2 years ago

Lorraine Reid

2 years ago

The staff are all really nice and helpful. Sarah dealt with my insurance Lovely girl and very professional Thanks for sorting me out😊 Lorraine

Lesley Thornton

2 years ago

Such a friendly and helpful response to an accident claim, albeit a very minor one. Insurance company were informed and responded promptly, as well as arranging for our car to be collected and a replacement vehicle delivered. Superb customer service all round. Many thanks.

Hunter

2 years ago

Sarah has always been extremely helpful with all our needs for our taxi insurance

Alex mulrine

2 years ago

Good sevice

william clyde

2 years ago

Fast friendly well priced.

Garry Strathern

2 years ago

Friendly and efficient. Have moved to the highlands but will continue to deal with you.

Paul brady

2 years ago

Clair was very helpfull

Steven Hamilton

2 years ago

Best quote wins👍

David McDonald

2 years ago

Excellent service from the staff at the Rutherglen branch. Made my life much easier than having to search the Internet plus it was cheaper than my renewal. I will Be recommending your team to family and friends for top service.

Paul Gaffney

2 years ago

Thanks Christine Boyle for settling my claim with Aviva. Long running, but won in the end. Many thanks.

Marion Barr

2 years ago

Always pleasant and helpful to deal with and will always take time to answer any questions and investigate other options to get the best deal for me.

Moira Banks

2 years ago

I was after a new insurance quote, I wished to add on a driver that had a complicated history and had been refused insurance with another agency. This was dealt with by James in a professional, non judgemental way. I was kept up to date of my query and was given an excellent quote. The importance of maintaining offices is important in issues like this, a computer generated form couldn't have dealt with this enquiry.

sarah mclean

2 years ago

Excellent service, the staff are so friendly and very helpful. They are very efficient when sorting out my car insurance by giving me the documents straight away and there has never been any problems or any errors made. When I change my car and require adjustment to the insurance its always gone very smoothly. I am very pleased with the service and I am happy that I have found a company I can trust. It takes the stress out of searching for car insurance. Thank you.

Aileen Scullion

2 years ago

Willie has been dealing with our insurance needs since he was a boy! There has never been any need to look further.

Donna Mcilroy

2 years ago

Any time I call for advice on car/house insurance my answers are answered to the best off the staff ability, if they don't no the answer they find it out for me and call me bk, I feel I have the nicest staff Jennifer is my favourite canny help me enough, and I have been with the company for a lot off years now and hope to be for many many more thank u for a lovely friendly service xxxx

Laura

2 years ago

The staff at laurie ross are so helpful and lovely to speak to.They always do their very best to get u the best deal. I have had holiday and car insurance with them and I'm very happy with both policy's.

Sharon Laidlaw

2 years ago

Very helpful.

Brian Murray

2 years ago

Really good friendly, effective service. Been a customer for many years and never had to complain.

James Murray

2 years ago

Normally you can wait weeks or months to have your claim settled but the girls at the Paisley branch and Christine at East Kilbride pulled out all the stops for us and had it resolved in less than three weeks. We really appreciated all your efforts on our behalf. Mr. James Murray & partner Liz Taylor, job well done

Gordon Reid

2 years ago

All staff very helpful and always look after me it's a pleasure

Janice simm

2 years ago

I have been a customer for years now. Staff very friendly and efficient. Have always been satisfied with the service provided. Excellent.

Paul Duffy

2 years ago

Superb handling of my enquiry by the Maryhill team. Secured a great quote and i was happy to proceed. Would recommend to anyone.

Doug mckirkle

2 years ago

Not enough information given out and questions asked by branch manager

Jim Alexander

2 years ago

First dealings with your company, first class and happy to have used yourselves.

Anonymous

2 years ago

Declan, Was amazing, he made sure i understood everything... And nothing was to much trouble... A credit to your business and if the quotes are cheap enough... You'd have my business every year

Alison Hicks

2 years ago

I have used the Shettleston Branch since my son passed his car test almost 5 years ago and you still give me the best insurance cover and price than anywhere else. I am very happy with the excellent service and the staff are always very helpful. Thank you :)

Anne Cameron

2 years ago

First time customer and i was delighted with the price and service. Many thanks