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Great service

As usual, very helpful and friendly service. Can't fault them. . Even on the odd occasion they are unable to compete with other providers, still very professional and friendly. Perfect.

Very happy with service. As an overseas customer, it's important I have a quality broker I can trust and this has always been the case with Laurie Ross

Nice and easy to deal with. Plus you are dealing with people direct who understand your requirements

Great and quick service to get my taxi insured

Really friendly and efficient service , very helpful can’t do enough for you ....

Very helpful and answered all my questions and got a very good price on my house insurance would highly recommend

Been a customer at Hamilton Branch for many years and always been well satisfied.

Good and friendly service answered all my questions and got me a grate price for my taxi insurance.

Fantastic service yet again

Very nice people 2 deal with

Have dealt with Hamilton branch for many years and have several policies with them. Extremely happy with advice and service received.Prices are very competitive and saves me a lot of time trying compare the many insurance companies out there.

Excellent service great people. Recommend to all friends

As always 10 out of 10

Amanda Boyd was absolutely amazing helped me out nothing was to much of a hassle have recommended her to all my friends and family

Have been using this branch for 8yrs now. They always get me a good price and their customer service has been excellent.

Providing a great service, staff very friendly, and helpful. Been a customer for many years and will continue to do so.

Excellent & very helpful service. Thanks

Excellent service as usual in Hamilton

First class staff and service.

Very helpful knowledgeable and great

friendly staff, knowledgable,efficient good to deal with

Great service very efficient staff

1st class from start to finish

Great service when renewing insurance and great prices sourced. Staff very helpful

All the staff are always very professional friendly & helpful best private hire insurance quotes. Thanks

Great service again today from Laura McCafferty. Car and house insurance sorted in one visit in a friendly and professional way no wonder we go back to Laura year after year.

No complaints from service I received for both car and home insurance .

Pleased with the service from the Hamilton branch who contacted me prior to my renewal date with a great quote for my building and contents insurance which I was pleased to accept.

Great service and professional staff

Staff always very efficient friendly and willing to help with whatever my needs never had any problems thanks

A very satisfactory experience in renewing my insurance.

The staff at Hamilton are first class and always very professional .I'm a very happy customer !

Not sure why I’m the Hamilton branch when I live in paisley but all the staff in Hamilton that I’ve ever dealt with are fantastic

Great service, helpful staff, highly recommended.

Lovely jubbly , great service from your No1 customer 😁

Have been with the Hamilton Branch For a good number of years always so very helpful with whatever insurance I’m needing car insurance or house insurance now I do my building and contents insurance my husband and boys do their insurance also with Laurie Ross first class team and do look after and offer great service when dealing with myself and my family wouldn’t shop anywhere else because they will go above and beyond to get you the very best deal. thank you Hamilton branch

Great friendly service

Very good customer service every thing was explained to me to make sure that I received the correct policy for my needs

Excellent, helpful and quick service, thanks Ron

Renewed my car cover at a competative price with a minimum of fuss and bother.

First class service

First class communication and service.

No hassle car renewal at a fair price. Nice staff.

Great girls 2 deal with very helpful

Great help with everything we needed

I renewed my van insurance last week .the 2 girls who dealt with me did an excellent job in getting my renewal sorted.they were very professional and helpful.

Dealt with Laura and Amanda, both provided excellent service and advice. Took a little longer mainly due to mis-information I provided but Laura sorted it out quickly. Will use again and would recommend to anyone else to use.

great place the staff are very polite and ever so helpful and go out their way to get you the best deal possible

Fantastic service fast friendly hassle free no pressure approach would highly recommend and use again.

Always very helpful. Very friendly and work hard to get a quote I’m happy with.

In my humble opinion Beckie Dewar dealt with my car insurance quotation and process with impeccable professionalism, courteously, and succinct precision that I feel 5 stars is an injustice to her completely. Furthermore, Beckie's approach to a small misunderstanding which was entirely my fault to which I hold up my hands unreservedly, was the epitome of true perfection which I experienced throughout the whole process.

Around good to use...

Great service as always, been a customer for many years and the staff are very friendlyOne thing to improve on is the heat in the office

great staff pleasure to do business with

Pleasant staff & extremely helpful. They did everything to help me with my car insurance & explained everything perfectly.

Nice and frendly Stef know what the are doing

Very helpful and reassuring that it’s the right car insurance for me very pleasant to speak to and professional

The staff are always helpful, polite and efficient. I have been getting my car insurance from this branch for decades and have recently started getting my buildings insurance from them. Very good service.

Laura in the Hamilton branch is fantastic and always sorts everything out for me.

outstanding service and staff

Always a pleasure to business with Laurie Ross, staff are always very helpful.

Excellent service no problems ,quick and easy would recommend

Always a pleasure to deal with the staff at Hamilton. Always pleasant to deal with, able to answer any queries, or if not they will find out and get back to you quickly. They always look for the best deal based on personal requirement. Much easier than going to comparison websites, who are not always the cheapest once you start tailoring the policy to suit your needs.

Absolutely first class treatment. Very competitive price. Thoroughly explained. Very polite, professional service, would recommend and should have used Laurie Ross years ago.

Excellent service and very friendly staff , would highly recommend them...

I've been with Laurie Ross for years now n I have always been impressed with Service provided. Everything is explained to you in great detail. I've been very satisfied with my insurance!!!

No one likes paying for their car insurance but as usual the staff at Laurie Ross Hamilton have provided a very competitive quote in very professional, efficient and friendly manner. Thanks again guys see you all next year.

great service lovely welcoming staff great communication from the office

I was quite satisfied with the people who dealt with me

Laura was successful in finding me competitive quote and low cost 11 mths payment plan for my van. I am happy to recommend her to anyone.

Laurie Ross, Hamilton, compared to online sites, always source the most cost effective, best value insurance products suitable for my needs and provide excellent customer service.

Amanda was a star helped me with everything will use her again

I had the pleasure of dealing with Laura McCafferty who over the period of a week and a half, had to find travel insurance for myself and my mum for our trip to Australia. As we both have medical issues it was proving expensive and sometimes impossible. But Laura persisted, seeking out new quotes again and again. She went the extra mile and found quotes for us which saved us hundreds of pounds. We cannot express how pleased we are with this fantastic service. I would recommend her and Laurie Ross to anyone.

Amanda was brillant very helpfull. Would definitly reccomend this company and be using them again.. thanks again!

Very helpfully

Laura was fantastic got me a excellent price for taxi insurance thanks laura

Great service first class as usual so sorry i forgot the very helpful young lady's name Jim

very helpful easy to deal with

No need all good and dealt with in a pro manner. Great. Laura .

Very helpful knowledgeable staff

Very attentive. Good listeners. Good knowledge of what they are selling. Although calling back is on the decline. Very happy with Laurie Staff though!

started dealing with company about 2 years sgo. great staff very helpfull. got couple policies them and possibly be more in future. keep up good work

Very professional service, all round good attention to detail.

Helpful, friendly staff and wouldn’t go anywhere else. Always happy with quotes for car and house.

great service at the Hamilton branch, very friendly and helpful.

great company and great service always friendly and helpfull

Great service and price.

The usual good service

Great service

Just perfect easy to deal with and professional

Always great service with friendly, helpful staff, who are always ready to answer questions and do their best for the customer.

New to this branch of Laurie Ross after many years with another Insurance Broker, the service and response I received from Neil at this Branch was Superb, the especially due to circumstances for my request for Insurance for my vehicle was difficult , I highly recommend that you contact them and Neil for assistance and Insurance, you will be pleasantly surprised at there fantastic costs for Quality Insurance packages, Alan Brown.

Extremely happy with the Help l received when making enquiries regarding my policy

Contacted this Branch for the first time, I had been with another Insurance Broker for the last 15 years as I am the old schooI I am not comfortable with change, believe me the response to my inquiry and the difficult requirements I had , the staff at this Branch was and so helpful and efficient , and at amazing costs for the cover of my car insurance due to my circumstances, I highly recommend this on the street insurance Broker , try them !!!!

Always a pleasant experience

2nd year with company very happy with service

Excellent service from Louise . Got my price to near the Online quote (£8.00 difference) .Was also nice to speak to Neil when visiting the branch .

Laurie Ross are like a family firm. Always ready to help ... I've been with them for around 9 yrs ....still happy .

Louise was absolutely amazing at dealing with my renewal and even managed to get my premium reduced. Have been with Lauri Ross for a few years now and don’t see myself changing.

Friendly and helpful staff. The process was quick and cheaper than my previous quote. Good experience would definitely insure with Laurie Ross again.

Thank you Patrick 😀 the best for taxi insurance for the second year running. #peoplemakelaurieross.

Very happy with service

Excellent service would def use again

Great service.

Good helpful and friendly staff and good price.

Louise has always been very helpful as friendly i have no complaints thanks

Louise offered an excellent service which I was delighted with when renewing my policy . I was glad that I got Louise as another member of staff did not return my calls despite 2 messages left for the person to contact me .

Super efficient system, delivered by friendly staff steering one through the insurance renewal process.

I dealt with various members of the team who were all courteous and professional

Excellent service.Fast and efficient.

always a professional service provided by knowledgeable people!

Happy with telephone manner of staff

Excellent service very fast and friendly thank you

What I love about Laurie Ross, is, that they make it all so easy. A quick phone call to me and it was all done and dusted. No searching for documents. No endless questions. No time wasting by repeating things. And, most importantly - I paid less than I did last year. Keep up the sterling work. Especially Louise. Top employee in my books. I can't wait for next year.!!!

Neil always does his best to get you the best policy at the right price.

Very happy and helpful

Very professional and efficient staff but most importantly very friendly and put me at ease so that I was able to communicate exactly what I wanted

Very very good staff nothing is a problem for them will take time to explain everything also will search to get a better deal also great to actually speak to a real person

Good quote and helpful manner

Excellent, quick, no hassle service and a decent deal.

Very helpful team. thanks

Very good

First class

Excellent service from Matt. Speedy and efficient.

Always very courteous and go out of their way to get the best deal they can for me and my family. Have been with them for years and would recommend them to anyone wanting good honest service.

Great service especially Neil very attentive to my needs nice staff all together

Laurieross made it so easy to insure house 5 stars

Simple and easy renewal of car insurance. Friendly and courteous staff.

Excellent service. After one phone call I was insured (Car and Home) without the stress usually associated with time spent on laborious research . Very helpful, courteous staff.

Great job. Easy 5 stars ⭐️⭐️⭐️⭐️⭐️ Special thanks to Matthew for his patience in dealing with us

Competitive quote. Friendly staff.

Brilliant no fuss.staff brilliant and very helpful I would recommend laurie Ross to everyone.

Excellent customer service but then I'm easily pleased lol

Good service

First class service

You've made everything so easy. You phone me with a quote, I like it, say yea! that's fine, make my payment. Done.

Excellent response providing information about contents insurance for the under 18 year old. Would recommend the company to friends and family. Now have peace of mind that I have appropriate cover.

Louise very pleasant, helpful and speedy, and clearly had all necessary knowledge, so as regards her actions and also as regards the product - home insurance at satisfactory price - 100%. Criticisms - did not see any evidence of your obtaining competitive quotes instead of just being like "agent" for 1 insurer, and paperwork issued was clumsy and time-consuming to open and read not being adequately named or linked.

First class service as always!

As a long standing customer of Laurie Ross I have no hesitation in awarding them a 5 star review. All the staff are very helpful and friendly to deal with and always get you the best cover at competitive prices .would highly recommend them for car home any other insurance needs you require.

Excellent service from all employees and happy to renew my taxi insrance for another year.

Always very pleasant and helpful when I call for some advice! And always on the ball with mmy husband and my own insurance even when am panicking lol, thanks guys keep up the hard work ❤️

Always helpful

Staff was very pleasant and helpful

good prompt service

I have insured with Laurie Ross for many years now and they have always been very competitive and quick to respond to any problems

Louise was professional, knowledgeable and very friendly, i look forward to being looked after by Laurie Ross for the years to come

First class service from start to finish and would highly recommend them to any colleague. Thanks.

As a long standing customer of Laurie Ross I have no hesitation in awarding them a 5 star rating as they always go above and beyond the service expected

Very helpful and efficient, as usual and the paperwork was correct and arrived on time. No problems and a very good branch office.

I won't go anywhere else for car insurance I have been with them eleven years plus although I have priced from other brokers but Neil in Maryhill previously now Partick always comes up trumps for me keep up the good work Neil and co

Always excellent efficient service.

As usual, helpful, efficient and friendly.

Very satisfied with the courteous service, I received a competitive, hassle free quote, which i accepted. Wouldn't hesitate to recommend to friends and family.

Excellent service at competitive price - Many thanks

Great fast service from a very friendly group of staff.

I have been insuring my car with Laurie Ross since 2005 and always received excellent service. My recent renewal resulted in premium savings. Also, adding breakdown cover gave a considerable saving.

Excellent service. Been with them 2003.

Very diligent staff have managed to reduce the premium for my car insurance this year. Well Done!

Excellent personal service. Highly recommended!

Good service well followed up. Took the complications out of arranging car insurance after a long absence.

Transaction went very smooth no problem cheers 👍

Been with this company for umpteen years never had a problem

No problem renewing. Don't even have to contact. Simple.

very professional people to deal with!

Very helpful team easy to communicate with them.

My motor-insurance case was not straightforward as my car was foreign registered and I had just returned to Scotland after years abroad. Craig was very informed and thorough. He secured very competitively priced insurance which recognised my foreign no-claims history in very little time. All very satisfactory.

Always easy to talk with. Very professional.

Great staff with excellent customer service. Definitely recommended. I use them for my home insurance.

Great service and very prompt

Friendly, knowledgeable staff who are always so helpful when dealing with me.

Always friendly great prices

Always cheery, friendly, helpful and knowledgeable staff who make contact regarding existing and new products. Would recommend 100%.

My quote was handled very professionally by Gillian at the branch. She sourced the lowest premium for myself and therefore gained my business.

Great team effort

Very quick with quote process very easy and staff great

I would highly recommend Laurie Ross, my son just passed his test at 17 and as a footballer insurance quotes were as high as 8000! They are developing a pilot scheme which they brought forward for him! Everyone I spoke to in their office was friendly and very helpful! Thank you again! Gill

Excellent friendly service dose excactly what it says on the tin and in a timely manner

First class service and best price. Staff very friendly. Would highly recommend

No problem everything went through quickly with gap insurance.

I'm a customer of long standing with Laurie Ross as well as my car insurance I also have my household contents insured with them. I always find the staff very helpful and friendly and the quotes received are always very competitive. I have recommended many of my family and friends to Laurie Ross and they are also extremely pleased with them as well.i have no hesitation in awarding them a 5 star rating.

Very compitant at their work. Good in customer service. Happy i have given them a call.

Fantastic service from Louise. Very polite professional and competent. Great service would recommend

Helpful and pleasant on the phone. Job done.

renewal dealt with professionally and with no fuss. excellent service.

Very helpful with any questions I had, would recommend to family and friends.

Lovely staff. Friendly & easy to speak to & to do business with.

Everyone was great,no complaints since I started using L.Ross. very nice staff and always helpful.

Everyone was great,no complaints since I started using L.Ross. very nice staff and always helpful.

The lady I spoke with was very helpful, and had been in touch with LV and had managed to get my renewal at the same price as I paid last year, despite changing my car last month. I was very satisfied with the whole experience. Thank you.

As always,you did very well

As usual Louise was able quickly to match up our requirements with the insurance company offering the most appropriate service and where there was dubiety she contacted the insurance company direct for my peace of mind.

had to wait a week but saved 700 from the cheapest quote I found . would definitely recommend

Great service, friendly and professional. Would definitely recommend.

Friendly and efficient service thanks

Happy with everything

After my wife took out her policy with Louise I had no hesitation in doing likewise especially as the whole transaction was carried out highly efficiently and in a pleasant friendly manner;

All the staff at Patrick branch are always very helpful and knowledgeable.

It was very easy to set up my taxi insurance with Laurie Ross, unlike my previous broker. Gillian was very helpful and friendly.

I'm very happy with the service and staff. All staff is very polite. Thanks

Always friendly helpful and staff always do their best

Always very helpful

Very pleasant and efficient and so professional in all aspects which made transfer of insurance from another company so simple. Added to all this, the quote was very competitive. You will probably hear from my husband in the near future

As usual, renewing my car insurance was made so much easier thanks to the execellent staff in the Partick branch. They did all the work for me and I just had to agree. I wish they could make the rest of my life as easy as this. Top class!

Excellent as usual

Absolutely great, Audrey was brilliant. Went through both policies explaining everything as she went. So friendly and helpful.

1st Class, every time. Always. Highly recommend

Sarah was fantastic. When I was renewing my car insurance . Very professional. Courtesy efficient .and helpful. Pleasure to deal with. Thanks once again 🙏

Fantastic friendly professional service

Good thorough explanation of insurance cover and attention to detail by staff adviser.

First class service and easy to deal with. 5 *****

Maureen 👌simply the best 5 stars ⭐️

Always excellent service

All the staff could nt be any more helpful

Very friendly staff and great service.

Great staff. Always willing to help and give advice.

The lassie was talkin to was very helpful even when a enquired about my car insurance couldn’t have been any nicer

As usual Maureen and all the staff were fantastic, very knowledgeable and professional.

I dont go anywhere else , couldn't get any better service or be more helpful

The service was excellent’ staff friendly

Hi Thought your service was great and what lovely staff. Would definitely recommend you to anyone and will use you again Gerry

Really good service as you come to expect from laurie Ross they gave me a competitive quote excellent work again especially Margaret Ann.

The girls were great got my a dad deal impressed with them great girls

Very pleased with the customer service I received very efficient and friendly

Nice people

I've been with the Paisley branch for a number of years now and I can't say enough good things about the staff there, they totally look after all my insurance needs, from my three taxis, my private car and my caravan, they are so helpful and friendly.

excellent service

Competative and easy renewal. Everything explained in a way you understand..great service.

Very well taken of by Maureen and her fellow staff.

Can’t fault service willing to go above and beyond to get the best products for you. Worth 10 stars 🌟

Fast, friendly and to the point. Just what I wanted & a really good deal

I have been a customer for many years and have always had great service from all of the staff. I would like to give a special mention to Maureen who gave me great advice.

Amazing staff, the girl I dealt with was excellent Maureen was her name Well pleased with van insurance.

Everything was straightforward Maureen took my details, she then worked her magic and called me back with a great price, she done all the hard work so I didn’t need to, car insurance made easy

As usual staff always friendly and helpful. Sarah dealt with us Usual smiling and cheery.

Very good cross-counter service.

The staff do an excellent job

Great service yet again from Laurie Ross. Seamless transition of insurance policy. Very professional. Thank you.

Now my third year insuring with Laurie Ross. Service, price and staff cannot be beaten. Highly recommend especially to taxi drivers like myself.

Great service, both last year and again this year. The results in both cases were considerable savings on my car insurance. Strongly recommend Laurie Ross and the friendly and knowledgeable staff at Paisley.

First class service with friendly staff. Staff always call near the time of renewal and the price is always competitive.

Courteous, friendly and very helpful service. Getting the quote and arranging the insurance was swift and efficient. I was delighted with the competitive price and I would recommend Laurie Ross, paisley to friends without hesitation.

Excellent service as usual

Excellent, friendly service. Immediate attention on entering the branch and thereafter all aspects of the policies we were renewing gone over with us. Real feel that the staff member (forgot her name, desk to front left of office) was ensuring we were getting the best and most appropriate deal for our needs.

Very nice to speak to someone who can help find a competitive quote for my house insurance, very impressed with the friendliness expressed by the lady on the phone and would have no hesitation in recommending the Paisley branch to my friends.

Great service from maureen

Great service as usual when renewing my sons’ annual travel insurance

My phone call to the branch was excellent, I was advised and helped with questions I asked and all was done professionally and with a happy disposition unfortunately I have forgotten the girl's name, she really was so kind. I certainly will be happy to recommend your company.

Can't thank the lovely lady that help us get my mother set up with her home and building insurance they could not have done anymore for her. I would also like to thank the gentleman that phone me as I requested when my own insurance was about to run out for home and building hé was vert good with me i just jas to tale m'y mum down to thé Shop.

Always looking out for my best interest, always friendly, courteous and professional. Great people who provide exceptional customer service and care.

Great service as usual arranging my sons travel insurance

Great service had my insurance in no time. Great job

everyone in the Paisley office is friendly and always available if I have any queries.

Hi thereFrom my initial call straight through to Sarah about private taxi insurance I knew I’d came to the right place. It’s my 1st year taking taxi insurance and I had a lot to learn on answering the questions and finding out what I needed. Sarah guided me through all that and completely went the extra mile to get me my bonus off even when the Insurance Centre weren’t playing ball in sending a one line “no claim” email Sarah managed to get it sorted out with the insurance company ! When I came in to complete the deal all the girls were very friendly and I feel really comfortable to come back in if (touch wood I don’t) need to claim. I liked thst your Scottish and local and I’m not dealing with a web site ! Thank you

friendly service, well organised and comprehensive

I received a phone call to let me know that my insurance was due for renewal I a couple of weeks and within 15 minutes I had my new insurance in place at a cheaper pr than the previous years. very happy with laurie ross .

Fantastic service and staff. That’s why I’ve been with you for over 25 years.

Excellent service as always for the house and car. And the staff, what can I say about them, absolutely brilliant. Thank you...

Absolutely nothing good to say, the lies and garbage I was told over the phone was just utter nonsense. But I will leave my mark on social media.

Excellent friendly service Wouldn't go anywhere else

Audrey was exceptionally helpful and a pleasure to deal with. I would highly recommend using her and Laurie Ross.

I WAS LOOKING FOR A QUOTE FOR ONE OF MY CARS I HAVE USED THE PAISLEY BRANCH ON NUMOUROS OCCATIONS FOR MY TAXI INSURANCE BUT I HAVE MOVED THAT FOR A CHEAPER QUOTE. I STILL HAVE MY HOUSE COVERED WITH L.ROSS. ON MY LAST VISIT I GOT AN ACCEPTABLE QUOTE WITHIN 15 MINS. VERY PLEASED WITH THE SERVICE I RECEIVED WILL CERTAINLY BE HAPPY TO DO MORE BUSSINESS IN THE FUTURE. REGARDS JOHN WYLIE..

Fast and efficient no problems got me good deal once again

Friendly helpful very competent.

Very helpful staff. Followed up on what they said they would.

Thanks lady’s good service and nice to spend time getting me best policy

Great service from the Paisley team. Courteous, friendly, patient and very helpful. Explored all the options to make sure we got the best deal. Will use them again and would not hesitate to recommend them. .

polite and helpful staff.

The agent I dealt with at first was Sarah she was very courteos and patient when I went into pay my car insurance it was Audrey I dealt with she spoke to me like I was a friend and took her time to explain the benifit of legal protection. Excellent service.

Wonderful girls in the Paisley branch they make everything so easy for me to understand can't thank them enough.

Brilliant service all round from all staff Helpful and courteous at all times

As always i get the best deal possible and maureen goes above and beyond to help do that

Excellent as usual . The girl who phoned was fantastic and told me everything I needed to know . Many Thanks

Sarah was very helpful

fantastic service every time I have contacted them

Great price for my taxi insurance, delighted, it's amazing what Maureen, Audrey, Sarah and Nikki will do for a tin of M&S 's finest shortbread. Best say no more, what happens in the branch, stays in the branch.😊😊 Oh nearly forgot, customer service isn't that bad neither. 😂😂😂😂😂😂😂

I called in to your Paisley branch for a quote for car insurance 2 days ago. I was most impressed with the courteous, friendly service I received. Everything was explained clearly with all options available. This enhanced my opinion that it is so much more preferable to talk to someone rather than going on-line and I shall certainly call again when other insurances are required.

Would’ve been 5 stars if I hadn’t been phoned back twice after renewing to remind me to renew maybe a wee bit overseen

Spot on service.. Should have asked for the wee burds number she was that spot on lol

Very professional&helpful would reccomend

Really good service in dealing with and setting up my insurance requirements

Very helpful staff

Thank you very much .

Great help from Sarah, very helpful and patient getting me the best deal for my cars.

Audrey was very helpful

Absolutely excellent service, Maureen acted above and beyond. Because of this, I would recommend your services to any other taxi operator, safe in the knowledge that you provide such an excellent service.

Can’t thank Sarah enough for sorting insurance. Staff very friendly and welcoming.

Great professional service.

Received a reminder phone call with all options already researched. Very well prepared, all insurances renewed quickly and painlessly. Great customer service.

What can I say, from start to finish Maureen was an absolute star, she went more than the extra mile to obtain me a great deal, I have already told other operators how excellent the service was and how much I eventually saved after all of Maureen's efforts, can't thank her enough. Would definitely use again come renewal time. Alex Russell

Always great to deal with never any hassle great company and would recommend to everyone

Really friendly and helpful staff.i would highly recommend to friends and family.

Been a Laurie Ross customer for nearly 10 years and anytime I have had issues, I got nothing but 100% customer care. I would not use any other broker other than the brilliant staff and service at the Paisley office. Keep up the good work guys.

Have told a few people already about the great price and wonderful service

Been with his branch for 15 years helpfully and pleasant

Very helpful and knowledgeable staff as usual

very good

I was very pleased with the service I received.

I always find your staff extremely professional and courteous

I always find your staff extremely professional and courteous

Laura done brilliant 👍

Very efficient friendly well done again

Very impressed with service from your advisor maureen.

very satisfied with the insurance arrangements. Thank you for your attention.

Have used Laurie Ross for a lot of years now. Have been in twice for car insurance and house insurance. Sarah dealt with it on both occasions. Very professional and helpful. Very satisfied with Laurie Ross.

All business carried out in a friendly, efficient manner. Appreciated the effort to get the best options for our needs. Well done Laura.

I have used Laurie Ross many times for my taxi insurance. Not only have you been the cheapest but the staff at the Paisley branch are outstanding. Very knowledgable, always prompt in calling you back, very friendly and the atmosphere in branch is second to none.

Great price for house insurance, staff very friendly on the phone ,will recommend to friends.

Staff very attentive, although an understanding of what a private chauffeur does was not immediately clear causing a change in policy. I would be happy to discuss should you wish. miller reid

Friendly staff. Perfect location. Outstanding customer service. Audrey was efficient, friendly and well informed. I was immediately at ease with her and felt my business was a priority for her.

Efficient service. Friendly staff and always feel secure with the insurance company selected and the cover provided. Would recommend Laurie Ross readily to anyone.

Very efficient service and always try to obtain the best quote for us. Friendly staff. Feel secure with insurance companies selected for us by Laurie Ross.

Staff were very helpful so understanding & very polite

From start to finish Anne was superb and with such an attitude and competitive price cue I will look to insure my wif3s car with you in Jan

Friendly and helpful

Great service 👌

As always, fantastic people doing a great job with a smile and professionalism

Easy fast efficient no hassle

I have given 5 stars as I receive second to none service

Fantastic, helpful staff. A pleasure to deal with.

Excellent service as usual

Service quick and efficient plus lower quote than last year

Excellent service and really friendly

As always the staff are on the ball and go the extra mile to help out if they can. 100 % always given by this branch especially.

As always a delight nothing is to much trouble early phone calls so for both cars and household insurance so no I don’t need to remember when they run out . Delightful girls and boys at Rutherglen .

Great service.

Always easy to get insured the girls are fabulous

Good professional service. Not the cheapest quote available, but it included all the add ons I would expect at a reasonable cost.

Friendly, knowledgeable and efficient staff.

Friendly and professional.

So for I am happy still don’t understand the drive I have add in my policy very experience still have to pay £350 extra

As always, a problem free transaction. A pleasure.

Eileen who dealt with the renewal of my house insurance was very helpful and very polite a credit to your Rutherglen branch.

The staff were helpful, polite and gave me the best attention and advise. my spelling may not be to good but please accept it. Regards Jim

Nice and friendly peoples are working in this office.

Really impressed with the one to one personal contact service I received the only down side no seats ,thank you

Very helpful and we'll mannered .explained things in a simple but informative fashion. Friendly staff

Everything went well no problems at all very pleasant

Very helpful team, prompt feedback and went out of their way to get us the best deal in our unusual circumstances, whereas our existing provider only showed interest once we had indicated we would be cancelling.Much prefer dealing with real people and won't be going back to online quotes any time soon.

Good servis always happy to help will go back. Atb

Amazing staff I have both van and Home insurance saved me a fortune

Amazing helpful staff at the Rutherglen branch saved me a fortune

Very pleased with the information that I received regarding my car insurance

I think service is okay

Great service, initial call couple of hours later call to complete. Job done ✅

Fast, efficient & friendly service.

Again can't fault the service received from Melanie. Completely forgot that my car insurance was due for renewal, but Melanie made sure that I didn't & was on the ball with my renewal. Thanks Again.

Eileen Knox did a superb job finding me cover at a good price for my huge old motor home. Required all day work so the price of £32 commission felt an absolute bargain!

Staff very friendly and most helpful organising my house and contents insurance.

Girls at Laurie Ross Rutherglen Branch always go that extra mile to help deal with any queries that my husband or myself have,much appreciated girls,thank you

fantastic hassle free service

Very good and clear.

First Class Service and a pleasure to do business with. I have been with them many years and I highly recommend them.

Have always found branch staff very helpful

Good service good quotation renewed for next year thank you🚐🚙😎

Excellent service, have had Laurie Ross deal with my taxi insurance for over 10 years now, never had any issues with them.

Fantastic service from Melanie from first point of contact to last. Would definitely recommend you to family and friends. Thanks a million. John Coyne GTL

Great customer service as always. Great communication at all stages of my renewal, recommended a great product and the price was very competitive.

V nice

Have used Laurie Ross for apprx five years and cannot see any reason to change, I have always found the staff very helpful and professional. They always go out their way to ensure that my insurance renewal is effortless for me Thank you

First class service

Excellent service cheers Clair 👍😜

I've just renewed my car insurance with Laurie Ross and wanted to share that your team member was super helpful, gave great advice, phoned when she said and helped me save some budget. Eileen Knox was the person - brilliant, easy and cost effective!

Friendly fast efficient and vfm service as usual 5 stars (30 yr customer)

First class service. Quick and efficient call sorted out my request to adjust my insurance.

The ladies in our Rutherglen branch are very nice and professional they make you welcome

Very pleasant visit to your Rutherglen branch to renew holiday insurance, very pleasant lady dealt with me, no problem at all, very pleased with my renenwal

Excellent and informatent advice and service.would recommend to friends and family.

Friendly, personal, helpful. I always like that you get a real person who knows your story - pleasant and helpful. Would recommend to others.

Fabulous personal service. It’s brilliant to speak to an advisor who can help you to work out best policy to meet your needs. Many thanks.

Great all round service quick and easy to obtain a quote friendly staff look forward to do business in the coming future.

I got a bit of a shock when i got a phone call to say the insurance company i was with, was putting up their premiums by 50% for my caravan. But the agent from Laurie Rose said that they were looking to find another insurance , I was amazed that they came back to me with the same cover I had and even cheaper than the previous year . Thanks for a brilliant service that you have provided me with

Very good and very helpful cheers

Local branch can’t fault the service prices to suit thanks

Good value pleasant staff easy choice thanks

Absolutely 1st class service as always from Melanie and the other members of staff in the Rutherglen branch. Can't fault the service that I receive anytime I contact or pop into the branch.

Very friendly and informative staff

Always a pleasure dealing with LR,especially Melanie as customer service is paramount with her. I’ve insured with her 4 years running & don’t see why that won’t continue.

First class service as always. Melanie was polite and helpful. She’s a credit to your company.

I was very pleased with the quick and efficient way the transaction was concluded. I was also pleAsed with the price quoted.

I had a very pleasant experience the phones calls were great and my visit to the branch was great with the help and information I needed provided

As per usual with my branch ) another year on and a number of policies to be renewed, all done with me in mind ,best deal offered and recommended and all renewed with , the girls outstanding at getting it done and dusted all concluded in 1 day, cant recommend them to much, regards, Robert,

Friendly and helpful service very efficient they know their jobs very well

Great service from Eileen Knox - I had a tricky request with lots of changes and she was very helpful

Young lady (Eileen)who looked after me was first class,no problems at all everything sorted within minutes

Very happy with everything that Claire did to set up my recent Insurance policy for my Taxi, first class service from the outset.

I would like to give the staff in the Rutherglen office a gold star, I have been with Laurie Ross for many years and they always give excellent service and renewing my car insurance this year was easy and painless. I can rely on them to make sure everything is in order.

Thank you for all your help on my car insurance. It's a pleasure doing business with you.

Fantastic service as always. The staff are so professional at all times. I dealt with Eileen last year, and she was amazing. I dealt with Melanie this year. Again she worked hard to get me the best deal. I appreciate the work and time they put in to help me.

Very friendly helpful staff. Offered coffee and biscuits while waiting! Would definitely recommend them.

Terrific personal service (over-the-phone and by e-mail) from Eileen Knox, Branch Manager. Professional, transparent and helpful.

Having been a customer for many years,I can say that the service provided is first class and the staff have always been very professional with a personal touch that goes a long way.

Very good service and straight talking.

A pleasure to deal with. No hassle whatsoever in renewing my house insurance. Would recommend Laurie Ross everytime as you can speak to or visit the Branch directly.

As always the friendly helpful ladies had our insurance sorted with questions answered instantly. Lovely to go into branch and speak to people face to face. Thanks again ladies, see you next year

Helpful friendly staff

Fast and Friendly service as usual

Excellent service from start to finish. All the staff were willing to help with my queries with no problems at all. Will definitely be recommending Laurie Ross in the future. Thanks to all the staff at rutherglen branch .

Clair at rutherglen done an excellent job in getting me my quote I thought I would been paying double what I’m paying Thank you

I found the girls in the Rutherglen office very helpful. They explained everything fully and i find it reassuring to have a local branch.

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Outstanding result

Great service

Very helpful staff. Explained what my likely options were, took all my details and when I returned an hour later had suitable quotes available.

Very easy to deal with, pleasant and helpful staff.

First class as always nothings too much trouble do both my cars and home insurance takes all the stress of finding the best deals glad to be a customer of the Rutherglen branch of Laurie Ross

Very Pleasant and Professional Staff ,

great service and back up if you need it ,allways time to discuss the finer parts of any policy, all there staff polite and pleasant to deal with, been with them 15 years + highly recommended ,

Staff are very knowledgeable and get things done with professionalism and without any hassle. Extremely helpful in dealing with inquiries.Well done the girls at Rutherglen branch.

Saved me a tidy sum on Gap insurance and wasn’t pressured into taking it unlike the dealership.Thank you for the service

First time using this local family run company, they’re always very helpful, efficient and professional and provided an excellent level of service all round. I would highly recommend them. ⭐️⭐️⭐️⭐️⭐️

Very good experience so far, friendly staff ,helpful. I definitely going to recommend my friends and family. Thanks

Excellent service ,very friendly and professional staff. I will highly recommend to friends and family. They managed to get me a very competitive prices. Thank you

Excellent service ,very friendly and professional staff .I will highly recommend to friends and family. They managed to get me a very competitive prices.

Very much enjoying the local aspect of dealing with my insurance needs, Eileen and the team at Rutherglen offer a great service. I currently insure my car and van through Laurie Ross and will be looking at public liability insurance very soon

Staff in Rutherglen always go out of their way to help Thanks

Staff provided a friendly, professional service and made the whole process easy and stress free. Particular thanks to Jackie for her effort in finding the right product for me.

Fast, efficient and very reasonably priced. Would recommend your company to friends and familyThank you

Usual excellent service that I have come to expect from brokers who I have now used for around 8 years.

Very happy with Laurie Ross, very competitive prices and lovely ,warm friendly and efficient staff. Would recommend them anytime.

Fantastic response and service as always!

I have had my insurance done by Laurie Ross ins Shettleston branch for a number of years now, it's quick and efficient and always gets me the best deal, never had a problem

Very helpful and easy to communicate with

Staff are very helpful & got me the best deal possible, regarding my accident. Thanks once again x

First class service at the branch , quick and easy to renew my taxi insurance policy, Danny sorted my paper work in no time.

As always, excellent service from Daniel.Very well done.

Friendly, helpful staff, always found me a good deal for my Insurance

Daniel and Wendy were both efficient and helpful when I renewed my taxi insurance.

Good service as always

Excellent service from Daniel, made everything so easy and straightforward, thanks again.

Cheaper than last year

The staff are always polite and helpful and get you the best quote they can I’ve been with them for for years and will continue to do so

I have been with the shettleston branch for a very long time now always courteous and helpful so there is no need to look anywhere else

very polite and helpful The staff at the branch helped get my bonus sorted out even though third party insurer had not settled up yet. Its taxi insurance i have with them been with other brokers but none of the others come close. This is my third year with them and if they continue to get me a good deal dont see me going anywhere else.

Very quick and efficient and pleasant to deal when I called

Always most helpful & polite

Very professional and helpful staff who were supportive to my specific needs and I look forward to hearing from them next year.

excellent service from the staff in Shettleston made changing over to a new taxi insurance provider easy, very professional and courteous

Staff were excellent and knowledgeable, explaining each section of my new policy. Daniel especially.

Very helpful and knowledgeable staff. Would recommend them for anyone looking for insurance.

Very competent staff who know what they are doing and know what they are talking about. Got me a great rate for my taxi insurance and will be recommending them to the other taxi drivers I know

Been dealn with this company for so many years now quick easy and always happy to try beat prices just what we all like 👌

I have to say that i have the most tremendous service from Beckie Dewar based in the Shettleston Office.I was on-boarding with a major client last week in London and Beckie was instrumental in providing me with the requisite insurance certificates i needed, in super quick time.Today i have now on-boarded with that client, but had to extend my insurances, Beckie arranged it for me, again in super quick time - and at no extra costs.What a service! Very, very impressed.I will know be recommending Laurie Ross to all my business associates.John Director McCreadie & Hughes Ltd

Excellent service, The staff are extremely professional, helpful and friendly. Sharon was great.

Wendy was amazing at getting me my taxi quote with such short time. She even managed to get the price down.

2 stars only I'm afraid, solely down to my considerable disappointment at my renewal cost. An increase of this magnitude is hard to take. I was also disappointed that when I asked you to take another look, the quote was reduced, marginally. Would it not be better to quote your best figure at the start? I think this would increase customer confidence. All that said, I remain very happy with the customer service and the helpful and friendly attitude of all the staff. I believe that you only find out how good your broker is when you have a claim. And based on my experience several years ago, your firm passes with high marks!!

I called following a problem with another insurance company, Wendy Agnew dealt with my enquiry very quickly and efficiently, I now have taken out a new policy for my car insurance, great service, thanks Wendy

Absolutely fantastic service. Staff very approachable, knowledgeable & professional. Took time to listen to my exact requirements & tailored my insurance to my needs. Love the fact that you can drop in and speak face to face rather than email trails or phone calls. Would highly recommend.

Great Thanks, Margret Ann has a geat phone manner, was clear and very helpful. Best Wishes Dermot Hayes

This is my first time coming to yous as I was with my other insurer from 2005 yous made the process very easy for me and cheaper Kind Regards Cowan Gillanders

Service from Shettleston branch was nothing short of first class. Sharon & Daniel went above and beyond to help get us a great deal in a complex scenario.We just wouldn't have been able to get this service or value from a comparison site.

Very helpful staff attentive in every way pleasant service at all times. Thanks.

Great service and Staff really pleasant and down to earth.

Wendy and Daniel were extremely helpful and professional,going above and beyond what can be expected. Great ambassadors for the business.

Excellent quality service. I am happy.

Staff are lovely, very friendly and helpful :-)

Brilliant help start to finish

Very good service....friendly staff

Delighted with the service,and Daniel at shettleston branch was most helpful and got me a great renewal price even better than I expected, and I now recommend to family and friends

Very happy to be insuring again with the company third year in a row, pleasure to do business with,dealt with Daniel again from shettleston branch cannot fault service, recommend to all family and friends

I visited the branch in person and found that the service was efficient and friendly.

Extremely good and pleasant to deal with.

I GAVE SHETTLESTON QUITE A CHALLENGE TRYING TO INSURE A NEW TOYOTA COROLLA. THE INSURANCE INDUSTRY HAD NOT GOT THEIR ACT TOGETHER SO WE HAD TO PUT A CAR ON THE ROAD ON THE FIRST MARCH WITH NO SYSTEM IN PLACE TO COVER IT UNTIL MAY OR JUNE. Daniel worked hard to sort it out. I collect my new Corolla tomorrow 1st March 2019. I insured my first car many, many years ago with Laurie and Robin Ross. The firm carries on with Greg. Personal contact matters.

Staff in shettleston branch very friendly and go out there way to help u Wendy and Daniel do a great job & all rest of staff of course

I have dealt with the staff at Shettleston for a good number of year now & find them very professional & helpful. I would highly recommend them to other people.

Always pleased with the friendly efficient service from Laurie Ross staff. And great price for my new car insurance.

Very helpful, efficient & pleasant staff

Very satisfied with the service

Great and easy to deal with.

Brilliant, efficient service as always. Great staff.

Hi, Stacy was great to deal with!! Very helpful and kept me upto date with everything! Best price, we are delighted.Fantastic service.Thank you.

First class service ???

My husband and I have had insurance with this branch for yrs the staff are fantastic extremely helpful polite and have nothing is too much bother for them . There product knowledge is fantastic we highly recommend them

As always, they go the extra mile. You really feel they care about getting things right for you

Yes I would highly recommend Laurie Ross because of the great service I have had from them

Great Service - sent me a renewal recommendation which I accepted. In and out in ten minutes when I renewed in person.

Daniel Rodger was very professional and polite, and made the whole car insurance policy, very easy and understandable. Fast, easy and a great price, what else can you ask for?

Very efficient and welcoming

Wendy at the Shettleston Branch was very helpful nothing was a bother. No matter what staff answered the phone to you, they went the extra mile

The shettleston branch have always been pleasant and courteous with myself for the past 9 years they have always got me the best deal that's why I wouldn't go anywhere else for my car insurance.

Daniel was excellent in every way.

Excellent service

Very helpful and professional when dealing with my insurance quote

Great service from start to finish from Stacey

Fantastic advice and customer service. Explained everything very clearly and got the company the cover we needed. Would definitely recommend.

First class

Very happy to stay as very good company to be with also cheaper than last year.

First class customer service and friendly staff

Very helpful, very prompt a very good service given. Staff member Stacy very polite and helpful overall a good service

The team are very helpful and friendly can't do enough

couldn't be happier with service provided thanks every one

I have been using Laurie Ross Cumbernauld for many many years for my car insurance and house and contents insurance. The staff are absolutely fantastic both friendly and professional. They spend time talking over the policies and using their knowledge and skills to assist and support especially if there has been changes to circumstances. The staff are very eager and enthusiastic to help with any enquires I’ve had and always phone when things need updating. They take the pressure off of me by doing all the hard work ! Thank You !

Fantastic staff and service

Fantastic staff, great service, easy to talk to, that's why I stay with them, and of course the prices,,,,, thanks Gordon Anderson

A fantastic service for one of the most complex covers - insurance cover for a hydrogen electric vehicle manufacturer! The other insurance broker we had could not quote us! Many thanks to Gregg, Jenny & Stacey for your gargantual effort!

Laurie Ross contacted us to inform us that our policies were up for renewal when I called to accept their offer the operative was polite friendly and able to carry out the process painlessly quickly and very professionally

Gregg , Jenny and Wendy that I dealt with were outstanding to work with and obviously know their jobs. They done me a great service and wouldn’t hesitate to recommend to anyone and everyone. Very hands on compared to other companies I have used in the past

Fantastic efficient fast service, saved us around £500. Many thanks Stacy very much appreciated.

Stacy was very quick to reply to any questions, and when we did insure a bit of time later, she was very efficient in getting the insurance sorted out and the documentation sent.Great stuff!

Daniel was excellent gave me several different options for my insurance. Very professional and friendly from start to finish.

Good fast service with no paperwork to handle.

Brilliant staff, always willing to help and overall nice people

Big thank you to Stacy for her prompt, efficient and helpful service. We got insured again in a smooth seamless way. Thank you Laurie Ross & Co

Good service good price

Fantastic service from staff at Paisley :) with a special mention for the help received from Maureen . Keep up the good work

Absolutely perfect service audrey helped me through everything perfectly really happy

My full experience regarding the way I was treated from start to finish was handled in such a professional & friendly way in which made me feel so relaxed in dealing with my insurances. I am so impressed in the way Laura from Hamilton branch handled my insurance & made me feel at home so so professional allso so friendly. I would definitely recommend all my friends & work colleagues regarding the way I was treated 10/10 . Thankyou to all the staff at Laura Ross, Hamilton branch

100 % Satisfaction from phone call to finish

Services are good

Excellent help from Audrey Very satisfied customer

We can't thank Stacy Butler enough for all the help and support we received while setting up our commercial and fleet insurance.Very friendly, polite and helpful.

Very good to deal with, helpful and good prices too.

Very friendly and helpful in sorting out new policy

Have been very satisfied with your service.

Great staff will go extra mile to get you a better quote have be using them for years never had a problem keep in touch and get back to you asap with any info needed thanks again cheers stevie

Girls (Chuckle Sisters) were excellent & got me the best available deal ,again.Thanks Laura & Amanda .

Laurie Ross always find you the best competive quote and very friendly and professional staff

Pleasant surroundings and exceptionally pleasant staff who treat you as a valued customer Nothing is too much trouble to them Best of all the hospitality tea and biscuits are great The staff are a credit to the company

We have been insured as a business with Laurie Ross for the last few years and can thoroughly recommend them. Cost effective but with personal service. No issues at all, that is the main thing.

Dealt with Daniel Rodger, 100% efficient, dedicated and polite. Thanks.

Would like to call out Stacy for the professionalism and perseverance in sorting out our Commercial Insurance that presented a number of challenges. If it hadn't been for her I think we would still have been searching!

First class service, we needed to arrange buildings insurance at very short notice. Staff were very pleasant and extremely efficient arranging insurance cover very quickly at a very good price. Very happy.....

Excellent service and sorted out exactly what we were looking for. Thanks Again to Stacy for all her help.

Excellent service been with this branch for four years now, and no complaints at all

Gill in the Patrick office was super helpful, well informed and knows her job, this in turn helped a newbie like me get through insurance easily.Thanks

Thanks for being more than your name

Maureen and her team are fabulous

Fantastic service as always ! Great team of hard working, caring and professional people. Insuring with you guys for 33 years.

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5 star from the ladys at Paisly have been using them for a while now and more closely recently! Will not be insuring vehicles else where! no need ! Thanks again Maureen & Audrey !!

The best

First class service and very pleasant staff

Great staff, great service, what more could you say

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Wendy worked very hard to get me a good deal

Staff are very knowledgeable and get things done with professionalism and without any hassle. Extremely helpful in dealing with inquiries.Price for building insurance cove was very compatible , exclent service , recommended for all type of insurance.

Staff are superb, especially Wendy, thanks for everything, you got a good team....

Great price for public liability but tried to give you more business with my van insurance but after giving in my details no one contacted me which was disappointing

Efficient, courteous, and friendly. Maureen took time to visit our office to advise on our needs and requirements in taking our business forward. All office staff are a pleasure to deal with.

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Efficient, friendly and cost-effective. Delighted with the excellent level of service. Thank you

great service , very efficient.

1st class service from Eileen all the best Colin heritage?????

Very helpful and friendly, felt confident that they did their research and got us the best quotation.

Great Service, Thank You.

Thanks, as always a great service

Excellent service from all staff every time I phone. It could be another branch than above

Very helpful staff

Louise and Andy make dealing with Laurie Ross an absolute godsend. In this day and age with so many companies having mediocre or bad customer care, Laurie Ross rise above the rest. Always a speedy response and always a friendly, helpful manner. Keep doing what you do. Recommend to everyone who will listen.

Excellent service in Paisley branch no fuss all done in 15 mins

Very friendly, courteous staff. Always on hand to help if there’s a problem. Would definitely recommend them.

Very happy with efforts taken to reduce our policy costs, Maureen at Paisley took time out to visit our offices to explain what you are doing for our future renewals

Been with lawrie Ross for three years now always found them very competitive and very on the ball when it comes to my renewal .Had no problems so far long may it continue.

Pleasure to deal with very polite and friendly staff

Great service from start to finish. Our fleet policy was set up easily and with the minimum of fuss. Would recommend without hesitation.

Great service

We usually deal with Head Office or the Cumbernauld Branch and have always received excellent service for our corporate insurance.

Excellent service and communication throughout the process. Thank you.

Brilliant fast service !! Repairs where spot on and the service is second to none FIRST CLASS

I would like to take this opportunity to say a very big thank you to Christine Boyle in the shettleston branch who has done an outstanding first class job looking after my non fault claim, within one hour of reporting my claim to Christine i received two phone calls, one from the loss adjuster to make an appointment with myself and the other call to arrange a replacement car, my car was picked up from my house and dropped off again after the repair, all while i went on holiday Also like to say a very big thank you to Melanie at the Rutherglen office who has looked after my renewal for a number of years and always finding the best deal for myself Thank you Christine and Melanie for your five star service Gordon Irving

I want to take this opportunity to express my thanks and gratitude to Christine and the Glasgow team for fighting my corner. I always felt that I was being supported throughout and I believe that without them I would not have won this dispute. 10 star treatment.

I deal with the paisley branch and I find everyone of the staff brilliant today I dealt with Sarah and Maureen 5 out of 5 stars 🌟

The claims team done another fantastic job with my claim. I honestly feel very confident in Laurie Ross dealing with me. And in the job they do for customers.

Excellent customer service from Christine at your shettleston branch helped every step of the way with my non fault claim

EXCELLENT CUSTOMER SERVICE

yes I'm very happy with the service I got from laurieross .Im just waiting to get my loss of earnings back. i have been with use for a long time and always happy with the staff .always friendly easy to talk to and very helpful. thanks Malcolm fraser

I would like to thank Laura McCafferty, Amanda boyd and Christine Boyle for all there da and all there help with my claim especially during one of the most stressful and busy times of the year there all when above and beyond my expectations giving me advice and keeping on top of everything to make sure it all went as smoothly as possible. Thanks again ladies top team.

Excellent customer service Couldn't ask for anything better

Had to process a car claim for my old father which with the help of Laurie Ross was completed very quickly with no hassle.Regards,

Very efficient service. Worked well with my claim

Service was fantastic, one fone call is all it took from me to Laurie Ross for them to take over and deal with my claim , getting my car fixrd , and me getting a courtesy car without delay or stress to me , staff are so lovely and helpful any time u fone them , would sincerely recommend Laurie Ross xx

Thanks to Christine in the Shettlleston office for handling my claim. She kept me informed every step of the claim. The third party refused to report the claim but Christine did not give up and my claim was settled very efficiently. Definitely 5 stars

Fast and efficient service.First class repair as well. Many thanks to Christine Boyle .

I would like to thank Christine Boyle very very much for her help and information today. I would like to give her 5 stars.

Excellent service. Excellent communication. Everything dealt with promptly and efficiently . Felt like personal commitment rather than just business.

Very helpful staff made my experience of making a non fault claim as painless as possible.

Made my dealings with you very easy by basically doing everything for me , thank you

My non fault claim was taken care of with a couple of quick phone calls. Car picked up at my home and returned next day fully repaired. Very satisfied with my experience.

Couldn't ask for better service staff fantastic

Christine in the claims department has been very helpful at every stage of the process.

This is the second time I’ve had to use Laurie Ross. And like the first time everything went as smooth as possible. Kept me in touch every step of the. Process was flawless and hassle free. Your customer service is second to none. A.C. Taylor also deserve a mention between both companies your the best. More companies should take notice of what a good customer service really is. Thank you all involved. W McMonagle

Brilliant from christine

Quality staff very professional. And most importantly have a sense of humour .

Christine Boyle the woman who dealt with my claim was amazing. Very friendly and helpful. Thank you Christine for the great service x

Christine couldnt have done more for me if she had tried ,easy to talk to on the phone and she basically did everything for me ,first class service

Could not have been treated any better! Delighted

Christine was very helpful. Kept me informed and up to date with details regarding my car. I appreciate everything she did for me

My claim was dealt with very promptly and the staff I spoke with were fantastic.

Very happy with service from everyone I dealt with. Communication great.

Pleased with the way in which Christine kept me up to date with everything that was happening. Staff were all very polite, professional and friendly.

Very happy with the efficient and prompt service received from Alistair. Nothing was too much trouble. First class service. Thank you

A very fast and efficient service that took a lot of stress out of a very stressful situation.

Christine at the claims department made it all straightforward .ive never claimed for anything before and was unsure how to proceed so her help was invaluable.she kept us informed at every stage.well done christine at laurie ross

Very happy with the prompt service and also the calls checking up with me at every stage to make sure everything was going smoothly. Very happy with the service and the speed of the claim. Also very happy with taking all my headache of processing the claim. Staff very friendly. Great service. Keep it up!!!

Claims team gave me first class service from start to finish. Nothing was too much trouble, I couldn't ask for anything more. I have used Laurie Ross for many years and would not hesitate to recommend them.

Christine and Alistair were excellent dealing with my claim, it was a long process but they got there in the end. Thanks again for your hard work. Iain

I have been using Laurie Ross for years always great service and go that extra mile for there customers

I can’t thank Christine and Alistair in the claims team enough for all the work they put into my claim. It was a long drawn out process which seemed to take forever but they took care of everything for me and always gave me regular updates on their progress. Thank you.

Service was fast and efficient. More importantly because it was my taxi and it needs to be on the road 24/7. Repaired in less then a week first class

Christine was excellent dealing with me nothing was a hassle for her and the body shop were first class

I had great service from Christine at Laurie Ross and A.C. Taylor Bodyshop can't fault it x

Fast,efficient & very professional.

Fantastic service from the claims department from start to finish, thank you ?