Feedback let’s know if we’re getting it right or if there are things we need to improve. Your feedback will be displayed online and may be used for marketing purposes. If you’d rather email us privately then please email june@laurieross.com

Martin Hogg - Hampden Cars Ltd - 1 month ago

We have a large private hire/taxi fleet through Laurie Ross, as well as commercial policies. Christine and Alistair at Laurie Ross deal with all of our non fault claims and the service is second to none! We always have open lines of communication throughout each claim, which is extremely important to us. We have previously recommended Laurie Ross to others and will continue to do so.

Reply from Laurie Ross:

Thank you Martin for such a fantastic review. Christine and Alistair will be over the moon to hear this. We pride ourselves on supporting our customers through every step of their claim. June

Aileen Batchelor - 2 months ago

Excellent service and communication throughout the process. Thank you.

Reply from Laurie Ross:

Thank you Aileen for taking time to review our in house Claims Team. We are very happy to have received 5 stars!. June

Brian Hughes - 2 months ago

Brilliant fast service !! Repairs where spot on and the service is second to none FIRST CLASS

Reply from Laurie Ross:

Thank you Brian for the review of our Claims Team. We are delighted to hear this. June

Gordon Irving - 4 months ago

I would like to take this opportunity to say a very big thank you to Christine Boyle in the shettleston branch who has done an outstanding first class job looking after my non fault claim, within one hour of reporting my claim to Christine i received two phone calls, one from the loss adjuster to make an appointment with myself and the other call to arrange a replacement car, my car was picked up from my house and dropped off again after the repair, all while i went on holiday Also like to say a very big thank you to Melanie at the Rutherglen office who has looked after my renewal for a number of years and always finding the best deal for myself Thank you Christine and Melanie for your five star service Gordon Irving

Reply from Laurie Ross:

Thank you so much for the great review. We are over the moon to hear this. I will pass your lovely comments over to Melanie and Christine. June

James Timmons - 5 months ago

I want to take this opportunity to express my thanks and gratitude to Christine and the Glasgow team for fighting my corner. I always felt that I was being supported throughout and I believe that without them I would not have won this dispute. 10 star treatment.

Reply from Laurie Ross:

Thank you very much for your great feedback. We are delighted to hear this. June

Paul Hepburn - 5 months ago

I deal with the paisley branch and I find everyone of the staff brilliant today I dealt with Sarah and Maureen 5 out of 5 stars 🌟

Reply from Laurie Ross:

Thank you for taking the time to review our Claims Team. June

Stephen Sheridan - 6 months ago

The claims team done another fantastic job with my claim. I honestly feel very confident in Laurie Ross dealing with me. And in the job they do for customers.

Reply from Laurie Ross:

Thank you Stephen for the taking time to review our Claims Team. We are delighted to hear this and will pass your kind words over to the team. June

Michael J Robertson - 6 months ago

Excellent customer service from Christine at your shettleston branch helped every step of the way with my non fault claim

Reply from Laurie Ross:

Thank you Michael for the great review of our Claims Team. Christine will be delighted to hear this. June

Carol Mcfarlane - 6 months ago

EXCELLENT CUSTOMER SERVICE

Reply from Laurie Ross:

We really appreciate you taking the time to review our Claims Team Carol. Thank you! June

Malcolm Fraser - 7 months ago

yes I'm very happy with the service I got from laurieross .Im just waiting to get my loss of earnings back. i have been with use for a long time and always happy with the staff .always friendly easy to talk to and very helpful. thanks Malcolm fraser

Reply from Laurie Ross:

Thank you Malcolm for the fantastic review of our Claims Team. They will appreciate your kind words. June

David Pate - 7 months ago

I would like to thank Laura McCafferty, Amanda boyd and Christine Boyle for all there da and all there help with my claim especially during one of the most stressful and busy times of the year there all when above and beyond my expectations giving me advice and keeping on top of everything to make sure it all went as smoothly as possible. Thanks again ladies top team.

Reply from Laurie Ross:

Thank you for the amazing review David! The girls will be over the moon with your feedback. We are glad we could help! June

Andrew Fawcett - 8 months ago

Excellent customer service Couldn't ask for anything better

Reply from Laurie Ross:

Thank you Andrew for taking the time to review our Claims Team! We will pass your comments to them. June

James Lees - 9 months ago

Had to process a car claim for my old father which with the help of Laurie Ross was completed very quickly with no hassle.Regards,

Reply from Laurie Ross:

Thanks you James for giving us feedback. We will pass this over to the team. June

Paul Burt - 10 months ago

Very efficient service. Worked well with my claim

Reply from Laurie Ross:

Thank you Paul for taking time to give our claims team feedback. They will be very happy to hear this. June

Eleanor White - 10 months ago

Service was fantastic, one fone call is all it took from me to Laurie Ross for them to take over and deal with my claim , getting my car fixrd , and me getting a courtesy car without delay or stress to me , staff are so lovely and helpful any time u fone them , would sincerely recommend Laurie Ross xx

Reply from Laurie Ross:

Thank you Eleanor for the fantastic review, Our Claims Team will be delighted to hear this! June

Ann Lynn - 10 months ago

Thanks to Christine in the Shettlleston office for handling my claim. She kept me informed every step of the claim. The third party refused to report the claim but Christine did not give up and my claim was settled very efficiently. Definitely 5 stars

Reply from Laurie Ross:

Thank you Ann for the great feedback! We are delighted to see that you have gave us 5 stars. June

Troy Haig - 11 months ago

Reply from Laurie Ross:

Thank you Troy for the 5 stars! June

Douglas Cowan - 11 months ago

Fast and efficient service.First class repair as well. Many thanks to Christine Boyle .

Reply from Laurie Ross:

Thank you Douglas for the lovely review. June

David Hillan - 11 months ago

I would like to thank Christine Boyle very very much for her help and information today. I would like to give her 5 stars.

Reply from Laurie Ross:

Thank you David for the 5 star review! I will pass your lovely comments on to our Claims Manager Christine who will be so happy to hear this. June

Ian Anderson - 12 months ago

Excellent service. Excellent communication. Everything dealt with promptly and efficiently . Felt like personal commitment rather than just business.

Reply from Laurie Ross:

Thank you Ian for the amazing review! I am delighted to hear that you think our Claims Team provide an excellent service! June

Sandra Robertson - 12 months ago

Very helpful staff made my experience of making a non fault claim as painless as possible.

Reply from Laurie Ross:

Thank you very much Sandra for taking the time to review our Claims Team. We are so pleased to hear this! June

Patrick Cawley - 1 year ago

Made my dealings with you very easy by basically doing everything for me , thank you

Reply from Laurie Ross:

Thank you Patrick for the 5 star review! Our Claims Team will be happy to hear this. June

Martin Maguire - 1 year ago

My non fault claim was taken care of with a couple of quick phone calls. Car picked up at my home and returned next day fully repaired. Very satisfied with my experience.

Reply from Laurie Ross:

Thank you very much for your lovely review of our Claims Team Martin! June

Thomas Fraser - 1 year ago

Couldn't ask for better service staff fantastic

Reply from Laurie Ross:

Thank you Thomas for the lovely feedback and 5 star rating. June

Ross Cardiff - 1 year ago

Christine in the claims department has been very helpful at every stage of the process.

Reply from Laurie Ross:

Thank you very much Ross for your fantastic feedback. I will pass your comments on to Christine who will be delighted to hear this. June

William McMonagle - 1 year ago

This is the second time I’ve had to use Laurie Ross. And like the first time everything went as smooth as possible. Kept me in touch every step of the. Process was flawless and hassle free. Your customer service is second to none. A.C. Taylor also deserve a mention between both companies your the best. More companies should take notice of what a good customer service really is. Thank you all involved. W McMonagle

Reply from Laurie Ross:

Thank you very much William for your fantastic feedback. I will pass your lovely comments over to our Claims Team who will be delighted to hear this. June

Scott Fulton - 1 year ago

Brilliant from christine

Reply from Laurie Ross:

Thank you so much Scott for your feedback. June

Davidneish - 1 year ago

Quality staff very professional. And most importantly have a sense of humour .

Reply from Laurie Ross:

Thank you so much for your 5 star rating and review of our Claims Team. They will be delighted to hear this. June

Hazel Coleman - 1 year ago

Christine Boyle the woman who dealt with my claim was amazing. Very friendly and helpful. Thank you Christine for the great service x

Reply from Laurie Ross:

Thank you Hazel for your 5 star rating and your lovely comments. We are delighted. June

John Miller - 1 year ago

Christine couldnt have done more for me if she had tried ,easy to talk to on the phone and she basically did everything for me ,first class service

Reply from Laurie Ross:

Thank you so much John for your amazing feedback. We are delighted and will pass your lovely comments over to Christine. June

William Bradley - 1 year ago

Could not have been treated any better! Delighted

Reply from Laurie Ross:

Thank you William for your 5 star rating and your lovely comments. June

Michael Cusack - 1 year ago

Christine was very helpful. Kept me informed and up to date with details regarding my car. I appreciate everything she did for me

Reply from Laurie Ross:

Thank you so much Michael for your feedback. We are delighted. June

Mrs Lesley Garvie - 1 year ago

My claim was dealt with very promptly and the staff I spoke with were fantastic.

Reply from Laurie Ross:

Thank you Lesley for taking time to review our Claims Team. We are delighted that you found our team fantastic! They will be over the moon to hear this. June

Ian Anderson - 1 year ago

Very happy with service from everyone I dealt with. Communication great.

Reply from Laurie Ross:

Thank you very much Ian for taking time to review our Claims Team. I will pass your lovely comments over to the team who I am sure will be delighted. June

Elizabeth Britton - 1 year ago

Pleased with the way in which Christine kept me up to date with everything that was happening. Staff were all very polite, professional and friendly.

Reply from Laurie Ross:

Thanks You Elizabeth for taking time to give us feedback. June

Tracey Green - 1 year ago

Very happy with the efficient and prompt service received from Alistair. Nothing was too much trouble. First class service. Thank you

Reply from Laurie Ross:

Thank you Tracey for taking time to give us such great feedback. I will pass your comments over to Alistair who will be delighted. June

Alan Carberry - 1 year ago

A very fast and efficient service that took a lot of stress out of a very stressful situation.

Reply from Laurie Ross:

Thank you Alan for taking time to give us such great feedback. June

Mr David Mcelwee - 1 year ago

Christine at the claims department made it all straightforward .ive never claimed for anything before and was unsure how to proceed so her help was invaluable.she kept us informed at every stage.well done christine at laurie ross

Reply from Laurie Ross:

Thank you David for taking time to give us such great feedback. I will pass your comments over to Christine who will be delighted. June

Sabir Javid - 1 year ago

Very happy with the prompt service and also the calls checking up with me at every stage to make sure everything was going smoothly. Very happy with the service and the speed of the claim. Also very happy with taking all my headache of processing the claim. Staff very friendly. Great service. Keep it up!!!

Reply from Laurie Ross:

Thank you Sabir for taking time to give us such great feedback. I will pass your comments over to our Claims Team who will be delighted. June

James Lochrie - 2 years ago

Claims team gave me first class service from start to finish. Nothing was too much trouble, I couldn't ask for anything more. I have used Laurie Ross for many years and would not hesitate to recommend them.

Reply from Laurie Ross:

Thank you James, our claims team will be delighted. June

Iain Jack - 2 years ago

Christine and Alistair were excellent dealing with my claim, it was a long process but they got there in the end. Thanks again for your hard work. Iain

Reply from Laurie Ross:

Thank you Iain for taking time to give us such great feedback. I will pass your comments over to Christine and Alistair who will be delighted to hear this. June

Allan Inches - 2 years ago

I have been using Laurie Ross for years always great service and go that extra mile for there customers

Reply from Laurie Ross:

Thank you Allan, Christine and Alistair in our Claims Team will be delighted with your feedback. June

Gillian Bratton - 2 years ago

I can’t thank Christine and Alistair in the claims team enough for all the work they put into my claim. It was a long drawn out process which seemed to take forever but they took care of everything for me and always gave me regular updates on their progress. Thank you.

Reply from Laurie Ross:

Thank you very much Gillian for your feedback Christine and Alistair will be over the moon with your comments. Its great to know we are doing a good job. June

William Mcmonagle - 2 years ago

Service was fast and efficient. More importantly because it was my taxi and it needs to be on the road 24/7. Repaired in less then a week first class

Reply from Laurie Ross:

Thank you William for giving our Claim Team such great feedback. We understand how important this is to taxi drivers and we do everything we can to get you back on the road as quickly as possible. June

Iain Hutchinson - 2 years ago

Christine was excellent dealing with me nothing was a hassle for her and the body shop were first class

Reply from Laurie Ross:

Thank you very much Ian for taking time to give us 5 star feedback. Our Claims Team will be over the moon to hear this. June

Louise Craig - 2 years ago

I had great service from Christine at Laurie Ross and A.C. Taylor Bodyshop can't fault it x

Reply from Laurie Ross:

Thanks Louise for taking time to give us feedback. Christine is delighted to hear this and I will also pass your kind comments to A C Taylor. June

Henry Beverstock - 2 years ago

Fast,efficient & very professional.

Reply from Laurie Ross:

Thank you Henry for taking time to give us feedback on your claim. June.

Mark Walker - 2 years ago

Fantastic service from the claims department from start to finish, thank you ?

Reply from Laurie Ross:

Thank you Mark for taking time to leave us such great feedback. Our Claims Team will be delighted to hear this. June