Feedback let’s know if we’re getting it right or if there are things we need to improve. Your feedback will be displayed online and may be used for marketing purposes. If you’d rather email us privately then please email june@laurieross.com

James Lees - 1 month ago

Had to process a car claim for my old father which with the help of Laurie Ross was completed very quickly with no hassle. Regards,

Reply from Laurie Ross:

Thanks you James for giving us feedback. We will pass this over to the team. June

Paul Burt - 2 months ago

Very efficient service. Worked well with my claim

Reply from Laurie Ross:

Thank you Paul for taking time to give our claims team feedback. They will be very happy to hear this. June

Eleanor White - 2 months ago

Service was fantastic, one fone call is all it took from me to Laurie Ross for them to take over and deal with my claim , getting my car fixrd , and me getting a courtesy car without delay or stress to me , staff are so lovely and helpful any time u fone them , would sincerely recommend Laurie Ross xx

Reply from Laurie Ross:

Thank you Eleanor for the fantastic review, Our Claims Team will be delighted to hear this! June

Ann Lynn - 2 months ago

Thanks to Christine in the Shettlleston office for handling my claim. She kept me informed every step of the claim. The third party refused to report the claim but Christine did not give up and my claim was settled very efficiently. Definitely 5 stars

Reply from Laurie Ross:

Thank you Ann for the great feedback! We are delighted to see that you have gave us 5 stars. June

Troy Haig - 2 months ago

Reply from Laurie Ross:

Thank you Troy for the 5 stars! June

Douglas Cowan - 3 months ago

Fast and efficient service.First class repair as well. Many thanks to Christine Boyle .

Reply from Laurie Ross:

Thank you Douglas for the lovely review. June

David Hillan - 3 months ago

I would like to thank Christine Boyle very very much for her help and information today. I would like to give her 5 stars.

Reply from Laurie Ross:

Thank you David for the 5 star review! I will pass your lovely comments on to our Claims Manager Christine who will be so happy to hear this. June

Ian Anderson - 3 months ago

Excellent service. Excellent communication. Everything dealt with promptly and efficiently . Felt like personal commitment rather than just business.

Reply from Laurie Ross:

Thank you Ian for the amazing review! I am delighted to hear that you think our Claims Team provide an excellent service! June

Sandra Robertson - 4 months ago

Very helpful staff made my experience of making a non fault claim as painless as possible.

Reply from Laurie Ross:

Thank you very much Sandra for taking the time to review our Claims Team. We are so pleased to hear this! June

Patrick Cawley - 4 months ago

Made my dealings with you very easy by basically doing everything for me , thank you

Reply from Laurie Ross:

Thank you Patrick for the 5 star review! Our Claims Team will be happy to hear this. June

Martin Maguire - 4 months ago

My non fault claim was taken care of with a couple of quick phone calls. Car picked up at my home and returned next day fully repaired. Very satisfied with my experience.

Reply from Laurie Ross:

Thank you very much for your lovely review of our Claims Team Martin! June

Thomas Fraser - 5 months ago

Couldn't ask for better service staff fantastic

Reply from Laurie Ross:

Thank you Thomas for the lovely feedback and 5 star rating. June

Ross Cardiff - 6 months ago

Christine in the claims department has been very helpful at every stage of the process.

Reply from Laurie Ross:

Thank you very much Ross for your fantastic feedback. I will pass your comments on to Christine who will be delighted to hear this. June

William McMonagle - 6 months ago

This is the second time I’ve had to use Laurie Ross. And like the first time everything went as smooth as possible. Kept me in touch every step of the. Process was flawless and hassle free. Your customer service is second to none. A.C. Taylor also deserve a mention between both companies your the best. More companies should take notice of what a good customer service really is. Thank you all involved. W McMonagle

Reply from Laurie Ross:

Thank you very much William for your fantastic feedback. I will pass your lovely comments over to our Claims Team who will be delighted to hear this. June

Scott Fulton - 6 months ago

Brilliant from christine

Reply from Laurie Ross:

Thank you so much Scott for your feedback. June

Davidneish - 6 months ago

Quality staff very professional. And most importantly have a sense of humour .

Reply from Laurie Ross:

Thank you so much for your 5 star rating and review of our Claims Team. They will be delighted to hear this. June

Hazel Coleman - 6 months ago

Christine Boyle the woman who dealt with my claim was amazing. Very friendly and helpful. Thank you Christine for the great service x

Reply from Laurie Ross:

Thank you Hazel for your 5 star rating and your lovely comments. We are delighted. June

John Miller - 6 months ago

Christine couldnt have done more for me if she had tried ,easy to talk to on the phone and she basically did everything for me ,first class service

Reply from Laurie Ross:

Thank you so much John for your amazing feedback. We are delighted and will pass your lovely comments over to Christine. June

William Bradley - 6 months ago

Could not have been treated any better! Delighted

Reply from Laurie Ross:

Thank you William for your 5 star rating and your lovely comments. June

Michael Cusack - 6 months ago

Christine was very helpful. Kept me informed and up to date with details regarding my car. I appreciate everything she did for me

Reply from Laurie Ross:

Thank you so much Michael for your feedback. We are delighted. June

Mrs Lesley Garvie - 6 months ago

My claim was dealt with very promptly and the staff I spoke with were fantastic.

Reply from Laurie Ross:

Thank you Lesley for taking time to review our Claims Team. We are delighted that you found our team fantastic! They will be over the moon to hear this. June

Ian Anderson - 6 months ago

Very happy with service from everyone I dealt with. Communication great.

Reply from Laurie Ross:

Thank you very much Ian for taking time to review our Claims Team. I will pass your lovely comments over to the team who I am sure will be delighted. June

Elizabeth Britton - 8 months ago

Pleased with the way in which Christine kept me up to date with everything that was happening. Staff were all very polite, professional and friendly.

Reply from Laurie Ross:

Thanks You Elizabeth for taking time to give us feedback. June

Tracey Green - 8 months ago

Very happy with the efficient and prompt service received from Alistair. Nothing was too much trouble. First class service. Thank you

Reply from Laurie Ross:

Thank you Tracey for taking time to give us such great feedback. I will pass your comments over to Alistair who will be delighted. June

Alan Carberry - 8 months ago

A very fast and efficient service that took a lot of stress out of a very stressful situation.

Reply from Laurie Ross:

Thank you Alan for taking time to give us such great feedback. June

Mr David Mcelwee - 8 months ago

Christine at the claims department made it all straightforward .ive never claimed for anything before and was unsure how to proceed so her help was invaluable.she kept us informed at every stage.well done christine at laurie ross

Reply from Laurie Ross:

Thank you David for taking time to give us such great feedback. I will pass your comments over to Christine who will be delighted. June

Sabir Javid - 8 months ago

Very happy with the prompt service and also the calls checking up with me at every stage to make sure everything was going smoothly. Very happy with the service and the speed of the claim. Also very happy with taking all my headache of processing the claim. Staff very friendly. Great service. Keep it up!!!

Reply from Laurie Ross:

Thank you Sabir for taking time to give us such great feedback. I will pass your comments over to our Claims Team who will be delighted. June

James Lochrie - 10 months ago

Claims team gave me first class service from start to finish. Nothing was too much trouble, I couldn't ask for anything more. I have used Laurie Ross for many years and would not hesitate to recommend them.

Reply from Laurie Ross:

Thank you James, our claims team will be delighted. June

Iain Jack - 11 months ago

Christine and Alistair were excellent dealing with my claim, it was a long process but they got there in the end. Thanks again for your hard work. Iain

Reply from Laurie Ross:

Thank you Iain for taking time to give us such great feedback. I will pass your comments over to Christine and Alistair who will be delighted to hear this. June

Allan Inches - 1 year ago

I have been using Laurie Ross for years always great service and go that extra mile for there customers

Reply from Laurie Ross:

Thank you Allan, Christine and Alistair in our Claims Team will be delighted with your feedback. June

Gillian Bratton - 1 year ago

I can’t thank Christine and Alistair in the claims team enough for all the work they put into my claim. It was a long drawn out process which seemed to take forever but they took care of everything for me and always gave me regular updates on their progress. Thank you.

Reply from Laurie Ross:

Thank you very much Gillian for your feedback Christine and Alistair will be over the moon with your comments. Its great to know we are doing a good job. June

William Mcmonagle - 1 year ago

Service was fast and efficient. More importantly because it was my taxi and it needs to be on the road 24/7. Repaired in less then a week first class

Reply from Laurie Ross:

Thank you William for giving our Claim Team such great feedback. We understand how important this is to taxi drivers and we do everything we can to get you back on the road as quickly as possible. June

Iain Hutchinson - 1 year ago

Christine was excellent dealing with me nothing was a hassle for her and the body shop were first class

Reply from Laurie Ross:

Thank you very much Ian for taking time to give us 5 star feedback. Our Claims Team will be over the moon to hear this. June

Louise Craig - 1 year ago

I had great service from Christine at Laurie Ross and A.C. Taylor Bodyshop can't fault it x

Reply from Laurie Ross:

Thanks Louise for taking time to give us feedback. Christine is delighted to hear this and I will also pass your kind comments to A C Taylor. June

Henry Beverstock - 1 year ago

Fast,efficient & very professional.

Reply from Laurie Ross:

Thank you Henry for taking time to give us feedback on your claim. June.

Mark Walker - 1 year ago

Fantastic service from the claims department from start to finish, thank you ?

Reply from Laurie Ross:

Thank you Mark for taking time to leave us such great feedback. Our Claims Team will be delighted to hear this. June