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We have a large private hire/taxi fleet through Laurie Ross, as well as commercial policies. Christine and Alistair at Laurie Ross deal with all of our non fault claims and the service is second to none! We always have open lines of communication throughout each claim, which is extremely important to us. We have previously recommended Laurie Ross to others and will continue to do so.
Thank you Martin for such a fantastic review. Christine and Alistair will be over the moon to hear this. We pride ourselves on supporting our customers through every step of their claim. June
Excellent service and communication throughout the process. Thank you.
Thank you Aileen for taking time to review our in house Claims Team. We are very happy to have received 5 stars!. June
Brilliant fast service !! Repairs where spot on and the service is second to none FIRST CLASS
Thank you Brian for the review of our Claims Team. We are delighted to hear this. June
I would like to take this opportunity to say a very big thank you to Christine Boyle in the shettleston branch who has done an outstanding first class job looking after my non fault claim, within one hour of reporting my claim to Christine i received two phone calls, one from the loss adjuster to make an appointment with myself and the other call to arrange a replacement car, my car was picked up from my house and dropped off again after the repair, all while i went on holiday Also like to say a very big thank you to Melanie at the Rutherglen office who has looked after my renewal for a number of years and always finding the best deal for myself Thank you Christine and Melanie for your five star service Gordon Irving
Thank you so much for the great review. We are over the moon to hear this. I will pass your lovely comments over to Melanie and Christine. June
I want to take this opportunity to express my thanks and gratitude to Christine and the Glasgow team for fighting my corner. I always felt that I was being supported throughout and I believe that without them I would not have won this dispute. 10 star treatment.
Thank you very much for your great feedback. We are delighted to hear this. June
I deal with the paisley branch and I find everyone of the staff brilliant today I dealt with Sarah and Maureen 5 out of 5 stars 🌟
Thank you for taking the time to review our Claims Team. June
The claims team done another fantastic job with my claim. I honestly feel very confident in Laurie Ross dealing with me. And in the job they do for customers.
Thank you Stephen for the taking time to review our Claims Team. We are delighted to hear this and will pass your kind words over to the team. June
Excellent customer service from Christine at your shettleston branch helped every step of the way with my non fault claim
Thank you Michael for the great review of our Claims Team. Christine will be delighted to hear this. June
EXCELLENT CUSTOMER SERVICE
We really appreciate you taking the time to review our Claims Team Carol. Thank you! June
yes I'm very happy with the service I got from laurieross .Im just waiting to get my loss of earnings back. i have been with use for a long time and always happy with the staff .always friendly easy to talk to and very helpful. thanks Malcolm fraser
Thank you Malcolm for the fantastic review of our Claims Team. They will appreciate your kind words. June
I would like to thank Laura McCafferty, Amanda boyd and Christine Boyle for all there da and all there help with my claim especially during one of the most stressful and busy times of the year there all when above and beyond my expectations giving me advice and keeping on top of everything to make sure it all went as smoothly as possible. Thanks again ladies top team.
Thank you for the amazing review David! The girls will be over the moon with your feedback. We are glad we could help! June
Excellent customer service Couldn't ask for anything better
Thank you Andrew for taking the time to review our Claims Team! We will pass your comments to them. June
Had to process a car claim for my old father which with the help of Laurie Ross was completed very quickly with no hassle.Regards,
Thanks you James for giving us feedback. We will pass this over to the team. June
Very efficient service. Worked well with my claim
Thank you Paul for taking time to give our claims team feedback. They will be very happy to hear this. June
Service was fantastic, one fone call is all it took from me to Laurie Ross for them to take over and deal with my claim , getting my car fixrd , and me getting a courtesy car without delay or stress to me , staff are so lovely and helpful any time u fone them , would sincerely recommend Laurie Ross xx
Thank you Eleanor for the fantastic review, Our Claims Team will be delighted to hear this! June
Thanks to Christine in the Shettlleston office for handling my claim. She kept me informed every step of the claim. The third party refused to report the claim but Christine did not give up and my claim was settled very efficiently. Definitely 5 stars
Thank you Ann for the great feedback! We are delighted to see that you have gave us 5 stars. June
Thank you Troy for the 5 stars! June
Fast and efficient service.First class repair as well. Many thanks to Christine Boyle .
Thank you Douglas for the lovely review. June
I would like to thank Christine Boyle very very much for her help and information today. I would like to give her 5 stars.
Thank you David for the 5 star review! I will pass your lovely comments on to our Claims Manager Christine who will be so happy to hear this. June
Excellent service. Excellent communication. Everything dealt with promptly and efficiently . Felt like personal commitment rather than just business.
Thank you Ian for the amazing review! I am delighted to hear that you think our Claims Team provide an excellent service! June
Very helpful staff made my experience of making a non fault claim as painless as possible.
Thank you very much Sandra for taking the time to review our Claims Team. We are so pleased to hear this! June
Made my dealings with you very easy by basically doing everything for me , thank you
Thank you Patrick for the 5 star review! Our Claims Team will be happy to hear this. June
My non fault claim was taken care of with a couple of quick phone calls. Car picked up at my home and returned next day fully repaired. Very satisfied with my experience.
Thank you very much for your lovely review of our Claims Team Martin! June
Couldn't ask for better service staff fantastic
Thank you Thomas for the lovely feedback and 5 star rating. June
Christine in the claims department has been very helpful at every stage of the process.
Thank you very much Ross for your fantastic feedback. I will pass your comments on to Christine who will be delighted to hear this. June
This is the second time I’ve had to use Laurie Ross. And like the first time everything went as smooth as possible. Kept me in touch every step of the. Process was flawless and hassle free. Your customer service is second to none. A.C. Taylor also deserve a mention between both companies your the best. More companies should take notice of what a good customer service really is. Thank you all involved. W McMonagle
Thank you very much William for your fantastic feedback. I will pass your lovely comments over to our Claims Team who will be delighted to hear this. June
Brilliant from christine
Thank you so much Scott for your feedback. June
Quality staff very professional. And most importantly have a sense of humour .
Thank you so much for your 5 star rating and review of our Claims Team. They will be delighted to hear this. June
Christine Boyle the woman who dealt with my claim was amazing. Very friendly and helpful. Thank you Christine for the great service x
Thank you Hazel for your 5 star rating and your lovely comments. We are delighted. June
Christine couldnt have done more for me if she had tried ,easy to talk to on the phone and she basically did everything for me ,first class service
Thank you so much John for your amazing feedback. We are delighted and will pass your lovely comments over to Christine. June
Could not have been treated any better! Delighted
Thank you William for your 5 star rating and your lovely comments. June
Christine was very helpful. Kept me informed and up to date with details regarding my car. I appreciate everything she did for me
Thank you so much Michael for your feedback. We are delighted. June
My claim was dealt with very promptly and the staff I spoke with were fantastic.
Thank you Lesley for taking time to review our Claims Team. We are delighted that you found our team fantastic! They will be over the moon to hear this. June
Very happy with service from everyone I dealt with. Communication great.
Thank you very much Ian for taking time to review our Claims Team. I will pass your lovely comments over to the team who I am sure will be delighted. June
Pleased with the way in which Christine kept me up to date with everything that was happening. Staff were all very polite, professional and friendly.
Thanks You Elizabeth for taking time to give us feedback. June
Very happy with the efficient and prompt service received from Alistair. Nothing was too much trouble. First class service. Thank you
Thank you Tracey for taking time to give us such great feedback. I will pass your comments over to Alistair who will be delighted. June
A very fast and efficient service that took a lot of stress out of a very stressful situation.
Thank you Alan for taking time to give us such great feedback. June
Christine at the claims department made it all straightforward .ive never claimed for anything before and was unsure how to proceed so her help was invaluable.she kept us informed at every stage.well done christine at laurie ross
Thank you David for taking time to give us such great feedback. I will pass your comments over to Christine who will be delighted. June
Very happy with the prompt service and also the calls checking up with me at every stage to make sure everything was going smoothly. Very happy with the service and the speed of the claim. Also very happy with taking all my headache of processing the claim. Staff very friendly. Great service. Keep it up!!!
Thank you Sabir for taking time to give us such great feedback. I will pass your comments over to our Claims Team who will be delighted. June
Claims team gave me first class service from start to finish. Nothing was too much trouble, I couldn't ask for anything more. I have used Laurie Ross for many years and would not hesitate to recommend them.
Thank you James, our claims team will be delighted. June
Christine and Alistair were excellent dealing with my claim, it was a long process but they got there in the end. Thanks again for your hard work. Iain
Thank you Iain for taking time to give us such great feedback. I will pass your comments over to Christine and Alistair who will be delighted to hear this. June
I have been using Laurie Ross for years always great service and go that extra mile for there customers
Thank you Allan, Christine and Alistair in our Claims Team will be delighted with your feedback. June
I can’t thank Christine and Alistair in the claims team enough for all the work they put into my claim. It was a long drawn out process which seemed to take forever but they took care of everything for me and always gave me regular updates on their progress. Thank you.
Thank you very much Gillian for your feedback Christine and Alistair will be over the moon with your comments. Its great to know we are doing a good job. June
Service was fast and efficient. More importantly because it was my taxi and it needs to be on the road 24/7. Repaired in less then a week first class
Thank you William for giving our Claim Team such great feedback. We understand how important this is to taxi drivers and we do everything we can to get you back on the road as quickly as possible. June
Christine was excellent dealing with me nothing was a hassle for her and the body shop were first class
Thank you very much Ian for taking time to give us 5 star feedback. Our Claims Team will be over the moon to hear this. June
I had great service from Christine at Laurie Ross and A.C. Taylor Bodyshop can't fault it x
Thanks Louise for taking time to give us feedback. Christine is delighted to hear this and I will also pass your kind comments to A C Taylor. June
Fast,efficient & very professional.
Thank you Henry for taking time to give us feedback on your claim. June.
Fantastic service from the claims department from start to finish, thank you ?
Thank you Mark for taking time to leave us such great feedback. Our Claims Team will be delighted to hear this. June