“Laurie Ross has been in business since 1973. That was back in the day when we would pop down to the local broker to arrange our insurance, pick up our cover note and then nip into the post office to get our tax sorted out.
Times have moved on and without a doubt technology has made our lives easier. Whilst Laurie Ross have embraced technology to help us deliver efficiencies for our customers, we have never lost sight of the most important aspect of our business – people buy from people.
A friendly face, a bit of banter and a cup of tea are just some of the reasons people enjoy arranging their insurance with us. If you can spare the time to read some of our reviews then you will see customers mention trust, great service, valued, product knowledge, friendly, personal touch and so much more. We are incredibly humbled to receive such great feedback about our people.
We strongly believe that as your broker, we should support you in the event that you need to make a claim. Laurie Ross people will support you throughout the entire claims process and our key objective will be to ensure that everything is resolved as quickly as possible to minimise any stress and get you back to normal.
We will never lose sight of the fact that every individual and business is unique. Insurance provides ‘peace of mind’ and we pride ourselves on delivering the right product, an excellent service and competitive rates in an open, transparent and professional way. We call it ‘The Laurie Ross Way’.“
We love a fundraiser and are so proud of the efforts of our people who raise money for the local charities voted for and loved by our customers. We have walked (really far!), cleaned, painted, volunteered and so much more and hopefully we have made a difference to our communities.
If you pass one of our branches then feel free to pop in for a cuppa and a chat – you would be most welcome.”